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The book, illustrated with case examples, identifies and makes explicit the often diverse values of those involved in healthcare commissioning, whether as commissioners, providers or users of services. It provides a skills base and other support processes for working with differences in values held by those engaged in making decisions.
This timely book is the most comprehensive account yet of recent commissioning practice in the English NHS and its impact on health services and the healthcare system. Drawing on eight years of research, expert researchers in the field analyse crucial aspects of commissioning, including competition and cooperation, the development of Clinical Commissioning Groups and contractual mechanisms. They also consider the influence of recent commissioning reforms on public health infrastructure. For academics and policy makers in health services research and policy, this is a valuable collection of evidence that deepens understanding of how commissioning works.
It is essential that in today's public sector, social care and health managers have a thorough and critical understanding of best practice in commissioning services. This guide has been developed to underpin core aspects of commissioning services in health and social care with tools and strategies that really work. The authors go through the commissioning process step-by-step in order to help the reader better understand the following: · The distinguishing characteristics of commissioning ; · how commissioning is affected by changes in the public sector generally and health and social care in particular; · the significant potential for improved service quality and value for money arising from commissioning; · how good commissioning can engage in productive conversations that can lead to better outcomes for patients, clients and the community. There are sections on specific skills needed for good commissioning, the challenges many face and how to approach them, and what makes a good commissioning manager.
Commissioning is now a key task for health and social care - and yet policy aspirations often outstrip the infrastructure needed to support commissioners as they take difficult decisions about future services and to make commissioning a career of choice for future leaders. While commissioning was important under New Labour, it seems set to be even more fundamental now as commissioners think about future services in an era of austerity. Against this background, this is the first comprehensive text on a key area of management practice , exploring what commissioning is, where it has come from and where it might be taking us. With a wide range of leading contributors from fields including health care, social care, local government , the book takes students, practitioners and managers through key stages of the commissioning cycle as well as addressing cross-cutting themes such as the economics of commissioning, user involvement and commissioning in an era of personalisation. It is essential reading for everyone involved in the planning and delivery of health and social care - for social policy students, health and social care practitioners, managers and policy makers alike.
This book offers a comprehensive introduction to the areas of leadership, management and supervision for line managers, supervisors and senior practitioners Taking a problem-solving approach, the book explores different aspects of leadership and management including personal effectiveness, managing and leading supervision, managing training and development, managing resources and leading and developing a team. A precise review of each project area is linked to a set of audit tools that a manager can mobilise in order to review team and personal effectiveness and develop practice.
Equity and Excellence : Liberating the NHS: Presented to Parliament by the Secretary of State for Health by Command of Her Majesty
This interdisciplinary text develops a theory of heterosexism and provides everyday examples from health and social care environments. It engages with current debates, including intersecting identities, and presents a coherent analysis of the health and social care needs of lesbian, gay, bisexual and transgender people.
Are you a health and social care commissioner navigating the ever-changing commissioning landscape? With challenges such as limited funding, changing demands and global pandemics, we need to be clear on why, what and how we commission effectively. This book offers you a warm welcome into the often-complex world of healthcare commissioning. Amanda J. Hughes shares personal insights from her commissioning career and practical guidance that will demystify the commissioning cycle and ease the journey as you strive to achieve the best outcomes for the population. This book will help you to ensure valuable resources are directed to those with most need, that care is fair and accessible and that the solutions you put into place are sustainable for the longer term.
This major new textbook will take a fresh look at professions and professionalism - what these terms mean and what they need to mean in the future in the health and social care field. Written by experienced teachers, the textbook: reviews the evidence on team and inter-professional working, teasing out the new perspectives and the skills required; examines what professional development entails and what it means in different fields of practice; tackles ethical dilemmas of practice alongside changing concepts in society of accountability; explores current debates about how professionals can be supported in their practice and how their performance is best regulated; and highlights the contribution that practitioners can make
Table of Contents List of Illustrations Introduction 1 Overview of the chapters 2 1 Your job as a manager in health and social care 5 2 Improving your effectiveness as a manager 24 3 Management and leadership 39 4 Values and vision 57 5 Mapping the service environment 75 6 Developing effective performance 93 7 Managing change 113 8 What do your customers and service users want? 135 9 Managing outcomes for service users 157 10 Quality in services 177 11 Working with standards 192 12 Management control 211 13 Managing processes 233 14 Planning and managing projects 248 15 Service planning, accountability and risk 267 16 Working with a budget 286 17 The flow of work and information 303 18 Evidence and investigation 323 Contributors 340 Acknowledgements 343 Index 345.