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This report presents guidelines on evaluating and implementing strategies to improve the skills of the transit industry's maintenance workforce in order to keep pace with evolving technology. The report is intended to help maintenance departments develop highly skilled, high-performance work organizations. Research was undertaken by Rand Corporation to assess technological demands, document current practices, and examine and propose new approaches to link maintenance-staffing practices with evolving technology to improve effectiveness. The areas addressed in the research included the range of programs currently in place, differences and similarities in current practice, analysis of major pitfalls and keys to success, an examination of vendor roles and responsibilities in training, and the effect of labor relations and work rules.
This report should be of interest to transit bus maintenance managers and others interested in the development of written transit bus maintenance procedures, or "practices," and the sharing of these practices with others in the transit industry. The report provides guidance on how to develop effective transit bus maintenance practices tailored to one's local operating environment. It provides seven sample practices developed using the guidance. Complementing this report is an on-line Web Board sponsored by the Transportation Research Board's Committee on Transit Fleet Maintenance. This Web Board allows transit agencies to post their maintenance practices for others to review, revise as necessary for their own operating conditions, and use. The report provides instructions on how to access the Web Board, use it to develop maintenance practices, and share these practices among transit agencies.
This final report documents the findings of TCRP Project F-5. The project focused on identifying the challenges facing public transit maintenance in coping with new skill demands. The findings of the project are based on an industry-wide survey of North American bus and rail maintenance managers, which had a 54% response rate, six in-depth case studies of innovative transit agencies, and over 40 interviews with industry experts. Among the major results are that managers perceive a worsening skills gap, especially with the advent of new transit technologies; and that most agencies are ill-prepared to close this gap, with a limited in-house training capacity and poor links with external training suppliers. The authors were able to identify a number of agencies pursuing strategies to raise maintenance skills and/or improve work organization, including one property that achieved dramatic performance improvements by combining the introduction of self-managed teams with a modular training program and skill-based reward system. The report concludes with detailed guidelines to assist transit agencies and their local partners in creating higher-skilled, better-performing maintenance organizations, and a set of recommendations on how the federal government can support these reforms.
Introduction and Research Approach -- Findings -- Management Profile for Maintaining a Qualified Workforce -- Conclusions and Suggested Research.
From issues of strategy and structure to leadership and capability development, the authors combine their research and consulting experience to offer the latest thinking and emerging practices today's most successful companies have incorporated to achieve strategic market advantage. And they outline the flatter, more flexible and dynamic designs these companies have instituted.
These proceedings represent the work of contributors to the 24th European Conference on Knowledge Management (ECKM 2023), hosted by Iscte – Instituto Universitário de Lisboa, Portugal on 7-8 September 2023. The Conference Chair is Prof Florinda Matos, and the Programme Chair is Prof Álvaro Rosa, both from Iscte Business School, Iscte – Instituto Universitário de Lisboa, Portugal. ECKM is now a well-established event on the academic research calendar and now in its 24th year the key aim remains the opportunity for participants to share ideas and meet the people who hold them. The scope of papers will ensure an interesting two days. The subjects covered illustrate the wide range of topics that fall into this important and ever-growing area of research. The opening keynote presentation is given by Professor Leif Edvinsson, on the topic of Intellectual Capital as a Missed Value. The second day of the conference will open with an address by Professor Noboru Konno from Tama Graduate School and Keio University, Japan who will talk about Society 5.0, Knowledge and Conceptual Capability, and Professor Jay Liebowitz, who will talk about Digital Transformation for the University of the Future. With an initial submission of 350 abstracts, after the double blind, peer review process there are 184 Academic research papers, 11 PhD research papers, 1 Masters Research paper, 4 Non-Academic papers and 11 work-in-progress papers published in these Conference Proceedings. These papers represent research from Australia, Austria, Brazil, Bulgaria, Canada, Chile, China, Colombia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, India, Iran, Iraq, Ireland, Israel, Italy, Japan, Jordan, Kazakhstan, Kuwait, Latvia, Lithuania, Malaysia, México, Morocco, Netherlands, Norway, Palestine, Peru, Philippines, Poland, Portugal, Romania, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, Tunisia, UK, United Arab Emirates and the USA.