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From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together
The ASAE CAE preparation guide featuring 100 exam questions This is the ASAE test prep resource for the CAE exam, which leads to certification as an association executive. The ASAE CAE Study Guide (2015): Preparation Reference for the Certified Association Executive Exam + Practice Test Bank is the only book with a practice exam based on actual questions released from the official CAE item bank. This edition reflects newly updated and revised job analysis study findings from the American Society of Association Executives (ASAE). In this book, you’ll find everything you need to feel confident on test day, including high-level summaries of all the content covered in the CAE content outline’s nine domains. In addition to easy-to-digest content sections, CAE Study Guide (2015) is full of indispensable resources for anyone preparing for CAE certification. The online practice exam includes 100 questions released from the official CAE exam database, and testing tips will orient you toward the most successful strategies. Comprehensive content summaries of all nine domains tested on the CAE exam Online practice exam consisting of 100 questions drawn from the CAE test item database, plus answer key Preparation resources including recommended reading, key definitions, self-assessment, CAE study questions, and more Exam day readiness tips and suggestions for creating a study plan, focusing on difficult areas, and reducing test anxiety Beginning with the May 2015 CAE exam, the CAE Commission will implement its revised CAE test based on the updated content structure. CAE Study Guide (2015) is a terrifically useful resource for anyone seeking CAE certification.
Nonprofit leadership is messy Nonprofits leaders are optimistic by nature. They believe with time, energy, smarts, strategy and sheer will, they can change the world. But as staff or board leader, you know nonprofits present unique challenges. Too many cooks, not enough money, an abundance of passion. It’s enough to make you feel overwhelmed and alone. The people you help need you to be successful. But there are so many obstacles: a micromanaging board that doesn’t understand its true role; insufficient fundraising and donors who make unreasonable demands; unclear and inconsistent messaging and marketing; a leader who’s a star in her sector but a difficult boss… And yet, many nonprofits do thrive. Joan Garry’s Guide to Nonprofit Leadership will show you how to do just that. Funny, honest, intensely actionable, and based on her decades of experience, this is the book Joan Garry wishes she had when she led GLAAD out of a financial crisis in 1997. Joan will teach you how to: Build a powerhouse board Create an impressive and sustainable fundraising program Become seen as a ‘workplace of choice’ Be a compelling public face of your nonprofit This book will renew your passion for your mission and organization, and help you make a bigger difference in the world.
A single-source reference with a broad and holistic overview of nonclinical studies, this book offers critical training material and describes regulations of nonclinical testing through guidelines, models, case studies, practical examples, and worldwide perspectives. The book: Provides a complete overview of nonclinical study organization, conduct, and reporting and describes the roles and responsibilities of a Study Director to manage an effective study Covers regulatory and scientific concepts, including international testing and Good Laboratory Practice (GLP), compliance with guidelines, and animal models Features a concluding chapter that compiles case studies / lessons learned from those that have served as a Study Director for many years Addresses the entire spectrum of nonclinical testing, making it applicable to those in the government, laboratories and those actively involved in in all sectors of industry
Written by Dianne Inglis and Jeffrey Kenneally, the workbook includes more than 70 paramedic-focused clinical skills that link underpinning theory and knowledge with expectations for contemporary clinical practice. To ensure the skills are performed correctly and to standard, the resource is further strengthened with a ready-made assessment tool, ideal for both self-directed learning and instructor use. The text is designed for practising skill development, and preparation for assessment and clinical placement. Clinical Skills for Paramedic Practice 1e includes two key components: practical skill instruction and the Objective Structured Clinical Examination (OSCE) assessment checklist. The skills sections contain clear step-by-step written and photographic instruction in basic to advanced clinical skills, with rationales provided to enhance knowledge acquisition and clinical decision-making. The OSCE checklists allow students and instructors to easily track and assess progress in skill development. - Step-by-step skill instruction combined with an OSCE assessment checklist - Structured reflection and end-of-chapter questions to assist with deeper understanding of key concepts and application to practice - Designed specifically for use by Australian and New Zealand paramedics - An eBook and downloadable skill and assessment sheets are included with purchase of the print book Additional resources on Evolve: - • An eBook on VitalSource Student and Instructor Resources on Evolve: - Clinical skill work instructions - Formative Clinical Skill Assessment (F-CSAT) - Summative Clinical Skill Assessment (S-CSAT) - Performance Improvement Plan (PIP) - Formative Clinical Skill Assessment (F-CSAT) key - Direct Observation of Procedural Skills (DOPS)
Tracer methodology is the cornerstone of The Joint Commission on-site accreditation survey process. So what's the best way for health care professionals to learn about tracers? Practice. Even More Mock Tracers will help health care organizations use mock (practice) tracers to identify unrecognized compliance and patient safety issues and implement changes as part of an ongoing improvement process--before a survey takes place. This easy-to-follow practical tool offers a wealth of sample tracers, called scenarios. These address issues in all domestic and international program settings: hospital and critical access hospital, ambulatory care and office-based surgery, behavioral health care, home care, and long term care, and laboratory. An additional section contains scenarios focusing on the environment of care. Not only will the workbook help familiarize staff with all aspects of tracers, it will also serve as a resource and training tool for conducting mock tracers in any health care organization. Special Features: A 10-step tutorial on how to conduct mock tracers Sample tracer questions keyed to the tracer scenarios Worksheet template to help users develop their own mock tracers Examples of completed mock tracer worksheets