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Local Government in Action is a unique Canadian simulation in which participants play the roles of municipal politicians, administrators, and community members in order to respond to a series of issues and challenges that confront the city.
This is an up-to-date and topical treatment of how six major cities in Europe, North America and Asia are coping with the new demands on urban government. Population expansion, the migration of new peoples and disparities between cities and suburbs are longstanding features of the urban crisis. Today, city governments also face demands for popular participation and better public services while they struggle to position themselves in the new world economy. While each of the cities is located in its unique historical setting, the emphasis of the book is upon the common dilemmas raised by major planning problems and the search for more suitable approaches to governance and citizen involvement. A principal theme is the re-engineering of institutional structures designed to foster local responsiveness and popular participation. The discussion is set in the context of the globalizing forces that have impacted to different degrees, at different times, upon London, Tokyo, Toronto, Berlin, Hyderabad and Atlanta. Cities in Transition is a major and original addition to the comparative literature on urban governance.
'TQM: Text with Cases' is clearly written in a logical manner and points are supported by real life case studies. Professor Oakland demonstrates how a Total Quality Management strategy can be applied in all business activities to achieve world-class performance. This third edition features several major changes including new material on process modelling and management, quality management systems, people development, performance measurement, the Business Excellence Model, self-assessment, benchmarking, and the implementation of TQM. Case studies reflecting the latest developments in the area from leading exponents of TQM and Business Excellence have been included. These focus on organizations which have fully integrated the TQ approach into their business operations and delivered real benefits.