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"In our global society, challenging conflicts abound in personal, business, government, and international settings. Many of these conflicts are complicated by layers of miscommunication, cultural misunderstandings, and completely different ways of looking at the world. These conflicts cannot be solved by goodwill or sincere intentions alone. In our multicultural world, we need new tools to address gaps in communication and understanding and the conflicts that flow from them. This book answers this need in groundbreaking ways that cut through complexity, replacing confusion with clarity." - book jacket.
Cultural differences among members of any group-be it a multinational business team or an international family-are frequently the source of misunderstanding and can lead to conflict. With powerful techniques for resolving or at least reducing conflicts, scholars and teachers from around the globe demystify the intricate and important relationship between conflict and culture. Stories, which are at the heart of the book, come from a wide variety of groups and locations, and they give sound counsel for all kinds of settings: business, law, government, non-governmental agencies, schools, communities and families. Conflict across Cultures is written by a new generation of conflict resolution scholars from four parts of the world: Canada, South Africa, Japan and the US. They describe processes and help build the skills necessary for successful conflict resolution. Here is a new framework for understanding others-a map for making progress through differences that can otherwise overwhelm us. Conflict across Cultures offers hope in countering the view that differences must divide us.
Bridging Troubled Waters is about a robust and holistic approach to resolving conflict. It begins where much of the currently accepted theory and practice in the field leaves off. Like a hand pulling back the curtain from parts of us that have been closeted away, this book reveals ways we can use more of ourselves in addressing conflict. Moving beyond the analytic and the intellectual, it situates our efforts at bridging conflict in the very places where conflict is born--relationships. From relationships come connection, meaning, and identity. It is through awareness of connection, shared meaning, and respect for identity that conflicts are transformed.
After years of relative neglect, culture is finally receiving due recognition as a key factor in the evolution and resolution of conflicts. Unfortunately, however, when theorists and practitioners of conflict resolution speak of culture, they often understand and use it in a bewildering and unhelpful variety of ways. With sophistication and lucidity, "Culture and Conflict Resolution" exposes these shortcomings and proposes an alternative conception in which culture is seen as dynamic and derivative of individual experience. The book explores divergent theories of social conflict and differing strategies that shape the conduct of diplomacy, and examines the role that culture has (and has not) played in conflict resolution. The author is as forceful in critiquing those who would dismiss or diminish culture s relevance as he is trenchant in advocating conflict resolution approaches that make the most productive use of a coherent concept of culture. In a lively style, Avruch challenges both scholars and practitioners not only to develop a clearer understanding of what culture is, but also to take that understanding and incorporate it into more effective conflict resolution processes."
Multiculturalism is a prevalent worldwide societal phenomenon. Aspects of our modern life, such as migration, economic globalization, multicultural policies, and cross-border travel and communication have made intercultural contacts inevitable. High numbers of multicultural individuals (23-43% of the population by some estimates) can be found in many nations where migration has been strong (e.g., Australia, U.S., Western Europe, Singapore) or where there is a history of colonization (e.g., Hong Kong). Many multicultural individuals are also ethnic and cultural minorities who are descendants of immigrants, majority individuals with extensive multicultural experiences, or people with culturally mixed families; all people for whom identification and/or involvement with multiple cultures is the norm. Despite the prevalence of multicultural identity and experiences, until the publication of this volume, there has not yet been a comprehensive review of scholarly research on the psychological underpinning of multiculturalism. The Oxford Handbook of Multicultural Identity fills this void. It reviews cutting-edge empirical and theoretical work on the psychology of multicultural identities and experiences. As a whole, the volume addresses some important basic issues, such as measurement of multicultural identity, links between multilingualism and multiculturalism, the social psychology of multiculturalism and globalization, as well as applied issues such as multiculturalism in counseling, education, policy, marketing and organizational science, to mention a few. This handbook will be useful for students, researchers, and teachers in cultural, social, personality, developmental, acculturation, and ethnic psychology. It can also be used as a source book in advanced undergraduate and graduate courses on identity and multiculturalism, and a reference for applied psychologists and researchers in the domains of education, management, and marketing.
This cutting-edge book brings together eminent experts from diverse disciplines and diverse parts of the world who integrate key insights and findings from cultural and developmental research on human psychology. The result is a book brimming with new and creative syntheses for theory, research and policy that are attuned to today's global world.
This book provides readers with a comprehensive guide to other cultures – the often-unfamiliar ways that people from other cultures think, speak and act. As such, it helps readers identify potential and real conflicts, and to take appropriate action so as to build successful relationships. The book draws on the authors’ combined experience from international line management and international projects, as well as teaching seminars and coaching clientele from around the globe. It offers an essential resource for anyone involved in transnational business and cross-border relationships.
In this volume, Ting-Toomey and Oetzel accomplish two objectives: to explain the culture-based situational conflict model, including the relationship among conflict, ethnicity, and culture; and, second, integrate theory and practice in the discussion of interpersonal conflict in culture, ethnic, and gender contexts. While the book is theoretically directed, it is also a down-to-earth practical book that contains ample examples, conflict dialogues, and critical incidents. Managing Intercultural Conflict Effectively helps to illustrate the complexity of intercultural conflict interactions and readers will gain a broad yet integrative perspective in assessing intercultural conflict situations. The book is a multidisciplinary text that draws from the research work of a variety of disciplines such as cross-cultural psychology, social psychology, sociology, marital and family studies, international management, and communication.
The Chinese characters for "danger" and "opportunity" form the word "crisis". Ancient Chinese wisdom sees an opportunity in danger. While cultural diversity brings challenges to the workplace, how do we turn these challenges into opportunities? Drawing on their extensive experience working with multicultural and multinational organizations, Lionel Laroche and Caroline Yang provide an in-depth analysis of cross-cultural dynamics in the workplace and offer practical suggestions at both the individual and organizational levels. The book analyzes cross-cultural challenges in six areas: the relative importance of technical and soft skills; cross-cultural communication; cross-cultural feedback; hierarchy; individualism; and risk tolerance. It then provides a solutions framework that encompasses people, systems and environment to bridge the issues that arise from cultural differences. The analysis and solutions are applied in four business contexts: managing a multicultural workforce; competing in the global talent market; collaborating with joint venture partners; and working with offshore resources. If you work with colleagues, managers, employees and customers from diverse cultures, if you are with an organization that has a multicultural workforce and/or global operations, or if your organization collaborates with joint venture partners or offshore resources from different cultures, then Danger and Opportunity: Bridging Cultural Diversity for Competitive Advantage is the book for you.
Borderlands: they stretch across national boundaries, and they create a unique space that extends beyond the international boundary. They extend north and south of what we think of as the actual “border,” encompassing even the urban areas of San Antonio, Texas, and Monterrey, Nueva León, Mexico, affirming shared identities and a sense of belonging far away from the geographical boundary. In Bridging Cultures: Reflections on the Heritage Identity of the Texas-Mexico Borderlands, editors Harriett Romo and William Dupont focus specifically on the lower reaches of the Rio Grande/Río Bravo as it exits the mountains and meanders across a coastal plain. Bringing together perspectives of architects, historians, anthropologists, sociologists, educators, political scientists, geographers, and creative writers who span and encompass the border, its four sections explore the historical and cultural background of the region; the built environment of the transnational border region and how border towns came to look as they do; shared systems of ideas, beliefs, values, knowledge, norms of behavior, and customs—the way of life we think of as Borderlands culture; and how border security, trade and militarization, and media depictions impact the inhabitants of the Borderlands. Romo and Dupont present the complexity of the Texas-Mexico Borderlands culture and historical heritage, exploring the tangible and intangible aspects of border culture, the meaning and legacy of the Borderlands, its influence on relationships and connections, and how to manage change in a region evolving dramatically over the past five centuries and into the future.