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Hospitals have long relied on the heroics of one brilliant nurse or doctor to save the day. Such heroics often result in temporary workarounds and quick fixes that leave not only patients and quality care at risk, but also increase costs. This is the story of an organization breaking that habit. Like a growing number of healthcare organizations around the world, ThedaCare, Inc. has been using lean thinking and the principles of the Toyota Production System to improve quality of care, reduce waste, and become more reliable. But lean thinking was incompatible with ThedaCare’s old top-down, hero-based system of management. Kim Barnas, former SVP of ThedaCare, shows us how she and her team created a management system that is stable and lean, to spur continuous improvement. Beyond Heroes shows the reader, step by step, how ThedaCare teams developed the system, using the stories of its doctors, nurses and administrators to illustrate. The book explores each of the eight essential components of the lean system, from front-line problem solving with the scientific method to daily team huddles and creating standard work for leaders all the way to the top of an organization. Finally, the author introduces four executives from healthcare systems across North America who have implemented ThedaCare’s system and share the lessons they learned along the way. Beyond Heroes is not just a call to action or an argument for a better healthcare system. It is a necessary roadmap through the rocky terrain ahead, one that healthcare leaders can customize to their special needs.
Interdisciplinary manual analyzes the roots of racism through lessons and readings by numerous educators. Issues such as tracking, parent/school relations, and language policies are addressed along with readings and lessons for pre- and in-service staff development. All levels.
This first oral history of living Medal of Honor winners evokes Flags of Our Fathers with stirring accounts of patriotic valor. This New York Times best-selling account of battlefield courage celebrates the larger-than-life sacrifices of those awarded the nation's highest honor for valor in combat. Exclusive interviews with these twenty-four men—firsthand accounts of battlefield sacrifice from the greatest generation to Vietnam, along with before-and-after stories—form the core of this classic work. The recipients, as portrayed here, represent a cross-section as diverse as America itself—officers and enlisted men; African Americans, Hispanics, and Caucasians; men who went on to become famous (Daniel Inouye, James Stockdale, Bob Kerrey) and others who returned proudly to small towns. Beyond Glory, in the voices of these heroes, is a testament to the courage of the American nation.
Traces the story of John Rankin and the heroes of the Ripley, Ohio, line of the Underground Railroad, identifying the pre-Civil War conflicts between abolitionists and slave chasers along the Ohio River banks.
Spider-Man, Gravity, Venom, and six other superheroes are gathered together to fight their enemies as they prepare to face the dangers of Battleworld.
Two renowned experts in healthcare transformation show how leaders are implementing behavior-driven strategies to ensure quality care and create lasting change. Healthcare is in the midst of a massive disruption. With financial structures in tatters and the future uncertain, this is the moment to begin the revolution. But first, leaders need to learn how to support staff at all levels as they make transformational improvements in care. This book demonstrates that real change is very personal and has to start at the top―whether you’re an executive, governing board member, manager, or physician. A powerful new approach to healthcare leadership, this book showcases executives in health systems around the world as they: Practice behavior-based solutions to organizational problems Learn how to support continuous improvement Be more present in their leadership role Learn how to reflect and assess themselves as leaders Achieve better results for patients Drawing on a wealth of behavioral research, industry case studies, and personal insights from healthcare professionals, the authors explore how change actually happens—from the inside out, top to bottom, throughout the whole organization. You’ll learn how healthcare systems led by people who are compassionate, principled, and engaged can undergo profound and lasting transformation. Find proven strategies for cultivating principle-driven behaviors that can turn the remotest possibilities on the healthcare horizon into a new working reality. This is more than a leadership guide to revolutionizing healthcare. This is about being a force for change that makes life better for patients, caregivers, and all stakeholders. If you want to take the lead in making change happen, start with Becoming the Change.
Fourteen-year-old Jason Walker is transported to a strange world called Lyrian, where he joins Rachel and a few rebels to piece together the Word that can destroy the malicious wizard emperor, Surroth.
Missionaries of the left, saviors are people of privilege who believe they have all the answers. They want to help, but don’t want to listen; they lead but never follow. From post-Katrina New Orleans, to anti-sex-traficking work, to do-gooder journalists, Flaherty’s book reveals saviors’ misdeeds but also shows how activists can build new, stronger movements.