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Why is it that some businesses seem to get it when it comes to customer experience, while others miss it completely? The same could be said of medical practices. Doctors are constantly looking for new ways to improve their practices. The problem is they're often looking in the wrong places. Beyond Bedside Manner guides the practice to redefine the doctor-patient relationship in ways that create much more value for the doctor, the patient, and the practice. With insights gained across 3 decades of working with practices across many specialties, author Shareef Mahdavi shows the way to build the modern practice based on creating a memorable patient experience on par with our best customer experiences.
In recent years, there has been growing awareness of the need for interprofessional cooperation in healthcare. Countless studies have shown that genuine teamwork and team intelligence are critical to patient safety. Poor communication among health care personnel is a major factor in hospital errors, even more so than the level of staff competence and experience. This is why many schools for health professionals and major health care employers now promote interprofessional education and cooperation. Bedside Manners is a play about workplace relations among physicians, nurses, others who work in health care, and patients—and how their interaction affects the quality of patient care, for better or worse. The accompanying workbook helps educators, managers, patient safety advocates, administrators, and union representatives to analyze and discuss the issues raised in the play. When presented in hospitals, universities, and health care conferences all over the United States, Bedside Manners invariably sparks a vibrant conversation about patient safety problems and how to solve them, job satisfaction and stress, and the importance of information sharing and mutual respect. As text or script, this play is a unique teaching tool for medical and nursing schools, and other health professional schools and continuing education programs involving health care clinicians and staff of all kinds.
Creating Authentic Customer Connections in a High-Tech World In The Relationship Economy, author John DiJulius teaches business leaders about the importance of relationship building in the digital age. He argues that in spite of (and because of) the advances in tech, we've become a less connected society. We have dramatically evolved away from face-to-face communication, and the skill of building rapport is evaporating. This means that customer personalization and relationships are more important now than ever—and they will be the key to success for businesses moving forward. As he aptly states, “Being able to build true sustainable relationships is the biggest competitive advantage in a world where automation, artificial intelligence, and machine learning are eliminating the human experience, which is what creates the emotional connections that build true customer loyalty.” This book reminds readers of the importance of personal connections and shows them how to attain meaningful, lasting relationships with their customers.
Fans of A Series of Unfortunate Events and Coraline will devour this dark and creepy, humor-laced tale about four siblings who discover a mysterious world where secrets hide around every corner. When a family disaster forces the four Rothbaum children to live with their aunt Gladys, they immediately know there is something strange about their new home. The crazy, circular house looks like it stepped out of a scary movie. The front entrance is a four-story-tall drawbridge. And the only food in Aunt Gladys’s kitchen is an endless supply of Honey Nut Oat Blast Ring-a-Dings cereal. Strangest of all are the doors—there are none. Every doorway is a wide-open passageway—even the bathroom! Who lives in a house with no doors? Their unease only grows when Aunt Gladys disappears for long stretches of time, leaving them alone to explore the strange house. When they discover just what Aunt Gladys has been doing with all her doors, the shocked siblings embark on an adventure that changes everything they believe about their family and the world.
Brian Boyle tells a personal story of his fight back from near death after a horrific automobile accident. He focuses on his experience as a patient who, while in a two-month long medically induced coma, was unable to move or talk to anyone around him, yet he was able to hear, see and feel pain. Brian slowly clawed his way back to the living and found the strength to live to tell his story in his acclaimed memoir, Iron Heart. Now Brian provides vital information from the patient’s perspective to help caregivers gain valuable insight that will help them understand new ways on how to provide care to both patients and their families. By completion of this book, the participant will be able to: Recognize the variety of feelings and emotions of the patient Identify simple methods and interventions to provide emotional support to relax the patient Determine the importance of particular amenities to a patient who may be unable to communicate Evaluate patient life-history to determine appropriate intervention techniques Understand the motivational role that communication has between the healthcare provider and the patient and his or her family Brian’s story about catastrophe, survival, and transcending all odds has implemented new and innovative strategies for improving patient safety and quality of care on a national level, as well as serving as a learning experience for healthcare providers of all levels and backgrounds. When it comes to the patient experience, Brian has become a mouthpiece for the voiceless.
Arrowsmith has been inspirational for several generations of med students. Martin Arrowsmith agonizes over his career and life decisions never sure if he’s making the correct descisions. While the book details Arrowsmith's pursuit of the noble ideals of medical research for the benefit of mankind and of selfless devotion to the care of patients, Lewis throws many less noble temptations and self deceptions in Arrowsmith’s path. The attractions of financial security, recognition, even wealth and power distract Arrowsmith from his original plan to follow in the footsteps of his first mentor, Max Gottlieb, a brilliant but abrasive bacteriologist. A powerful novel that asks more questions than it answers. Winner of the Pulitzer Prize.
Students graduate from medical school with a knowledge of body systems, disease processes, and care algorithms. They've learned to treat but not necessarily how to connect with patients as people. It's these difficult-to-learn connection skills that trip doctors up and that patients need doctors to have to ensure the best outcomes. Listen, Think, & Speak Like a Doctor is a witty, relatable, and honest book full of sage advice regarding the real-life challenges and practice demands of becoming and being a physician. Dr. Thakur shares actionable wisdom through relatable, engaging metaphors and anecdotes about the thinking and listening skills required to make beneficial decisions for everything from choosing a career path to diagnosing difficult cases once in practice. He also shares stories about how a skillful physician interacts with, and speaks to, patients. Dr. Thakur's insights make an excellent primer for physicians-in-training and new physicians; they'll also resonate with experienced doctors, re-energizing their patient interactions and their commitment to their chosen healing profession.
Making Doctors celebrates the art of healing through the stories of a father and daughter. Both achieved excellence in their fields, and both exemplify the sacred trust inherent in the profession of medicine. based on a remarkable archive of memoirs, letters, photographs, interviews and family newsletters, the story takes us from the harsh lives of homesteaders in North Dakota to pioneering innovations in modern medicine. We share the adventures of the Brooks family from prairie fires to heart-wrenching tragedies, and throughout it all we are engaged in the growth of character as a fundamental necessity to the practice of medicine. This is an intimate chronicle of importance for times in which we take the impact of technology for granted and yet, we often forget that it is the humanity we share which heals and gives us hope. Making Doctors challenges us to remember the debt we owe to the homesteading tradition, to explore the critical questions of whether we are worthy of trust, of what kind of legacy we create in our lives through our relationships with others, and whether we do all we can to be of service.