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This pioneering independent effort to assess the state of India's public services from a user's perspective brings together the responses of citizens from 37,000 rural and urban households on the delivery, quality, and responsiveness of public services. While the state's monitoring of service delivery seldom goes beyond tracking public expenditure and physical outputs, this study fills that gap and provides unique benchmarks with respect to five basic services: drinking water, primary health care, primary education, public distribution of food, and public transportation across the major states.
The HDR is the outcome of a nationally representative survey covering different facets of human development. Based on a primary survey of 33,000 households located in 15 major Indian states and the north-eastern region, the report covers aspects such as the level of living, employment and wages, literacy and education, morbidity, disability and nutrition, effectiveness of public services like PDS, education and health and demographic characteristics.