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Rather than look strictly at violence and its implications - fatalities, crime, and assault - this work instead looks ahead, in order to prevent violence rather than simply to act in reaction to it. By using a methodology of "Aggression Management", those responsible for the safety of others may circumvent the standard practice of mere "conflict resolution" by dealing with the problem before it creates conflict. Because everyone experiences and manages anger differently, "Aggression Management" teaches readers not only how to measure their own aggression, but that of others as well. The result empowers the reader to stop problems before they even develop.
While some of us enjoy a lively debate with colleagues and others prefer to suppress our feelings over disagreements, we all struggle with conflict at work. Every day we navigate an office full of competing interests, clashing personalities, limited time and resources, and fragile egos. Sure, we share the same overarching goals as our colleagues, but we don't always agree on how to achieve them. We work differently. We rub each other the wrong way. We jockey for position. How can you deal with conflict at work in a way that is both professional and productive—where it improves both your work and your relationships? You start by understanding whether you generally seek or avoid conflict, identifying the most frequent reasons for disagreement, and knowing what approaches work for what scenarios. Then, if you decide to address a particular conflict, you use that information to plan and conduct a productive conversation. The HBR Guide to Dealing with Conflict will give you the advice you need to: Understand the most common sources of conflict Explore your options for addressing a disagreement Recognize whether you—and your counterpart—typically seek or avoid conflict Prepare for and engage in a difficult conversation Manage your and your counterpart's emotions Develop a resolution together Know when to walk away Arm yourself with the advice you need to succeed on the job, with the most trusted brand in business. Packed with how-to essentials from leading experts, the HBR Guides provide smart answers to your most pressing work challenges.
Captivate the hearts and minds of young adult readers! Writing for young adult (YA) and middle grade (MG) audiences isn't just "kid's stuff" anymore--it's kidlit! The YA and MG book markets are healthier and more robust than ever, and that means the competition is fiercer, too. In Writing Irresistible Kidlit, literary agent Mary Kole shares her expertise on writing novels for young adult and middle grade readers and teaches you how to: • Recognize the differences between middle grade and young adult audiences and how it impacts your writing. • Tailor your manuscript's tone, length, and content to your readership. • Avoid common mistakes and cliches that are prevalent in YA and MG fiction, in respect to characters, story ideas, plot structure and more. • Develop themes and ideas in your novel that will strike emotional chords. Mary Kole's candid commentary and insightful observations, as well as a collection of book excerpts and personal insights from bestselling authors and editors who specialize in the children's book market, are invaluable tools for your kidlit career. If you want the skills, techniques, and know-how you need to craft memorable stories for teens and tweens, Writing Irresistible Kidlit can give them to you.
Introduction -- Why emotional intelligence? -- Neurology of emotional intelligence -- The godfather effect -- What are verbal jeet "kill strikes"? -- The three styles of communication: retreaters, attackers & honest communicators -- Kill strike #1 = EPR: empathic listening -- Kill strike #2 = EPR: parroting -- Kill strike #3 = EPR: "rewards" -- The verbal jeet coaching process.
This book is about two prominent issues: conflict prevention, and the media. Conflict prevention is a challenging concept for the media because journalists normally work on current affairs: reporting what is going on now, not trying to change the course of events in the medium or long term. However, the media can also play a determinant role in conflict prevention by providing swift and reliable information of emerging or potential conflicts to local and external actors. Governments, international organizations and public opinion alike need in-depth understanding of pre- and post-conflict social, economic, cultural and political environments in order to fully understand the benefits and feasibility of preventive policies.
Make workplace conflict resolution a game that EVERYBODY wins! Recent studies show that typical managers devote more than a quarter of their time to resolving coworker disputes. The Big Book of Conflict-Resolution Games offers a wealth of activities and exercises for groups of any size that let you manage your business (instead of managing personalities). Part of the acclaimed, bestselling Big Books series, this guide offers step-by-step directions and customizable tools that empower you to heal rifts arising from ineffective communication, cultural/personality clashes, and other specific problem areas—before they affect your organization's bottom line. Let The Big Book of Conflict-Resolution Games help you to: Build trust Foster morale Improve processes Overcome diversity issues And more Dozens of physical and verbal activities help create a safe environment for teams to explore several common forms of conflict—and their resolution. Inexpensive, easy-to-implement, and proved effective at Fortune 500 corporations and mom-and-pop businesses alike, the exercises in The Big Book of Conflict-Resolution Games delivers everything you need to make your workplace more efficient, effective, and engaged.
One of the most beautiful island groups of the Pacific, Bougainville has a remarkable history. Tragically, it is as the site of devastating civil conflict that Bougainville is perhaps best known. In exploring the rich environmental, cultural and social heritage of Bougainville before the conflict, this collection provides an insight into the long-term causes of the crisis. In doing so, it surveys such topics as Bougainville’s prehistory and traditional cultures, the impact of German and Australian colonialism, the attempts by disparate local cultures to find a common identity, the assertion of political autonomy in the face of coercion to integrate with Papua New Guinea, and contemporary efforts to resolve conflict and plan a viable future. A landmark collaboration between expert commentators on Bougainville and Bougainvilleans themselves, this volume provides a comprehensive picture for those seeking to understand Bougainville’s history and future directions. Bougainville before the conflict was published in association with the State, Society and Governance in Melanesia Project, which is supported by The Australian National University and the Commonwealth of Australia.
Conquer the fear of conflict and its damage to working relationships.Does avoiding conflict to ?keep the peace? mean key issuesgo unaddressed? Learn simple ways to firmly address conflictissues before they erupt into major problems at work or home.In this book, you will learn to: Recognize conflict avoidance, Deal with passive-aggressive behavior, Change conflict-avoidant behavior in yourself and others, Become skilled at addressing avoiders, Understand conflict avoidance as a strategy
This volume offers a comprehensive account of the wars before the Great War and their role in undermining international instability.
When we are baffled by the insanity of the “other side”—in our politics, at work, or at home—it’s because we aren’t seeing how the conflict itself has taken over. That’s what “high conflict” does. It’s the invisible hand of our time. And it’s different from the useful friction of healthy conflict. That’s good conflict, and it’s a necessary force that pushes us to be better people. High conflict is what happens when discord distills into a good-versus-evil kind of feud, the kind with an us and a them. In this state, the brain behaves differently. We feel increasingly certain of our own superiority, and everything we do to try to end the conflict, usually makes it worse. Eventually, we can start to mimic the behavior of our adversaries, harming what we hold most dear. In this “compulsively readable” (Evan Osnos, National Book Award-winning author) book, New York Times bestselling author and award-winning journalist Amanda Ripley investigates how good people get captured by high conflict—and how they break free. Our journey begins in California, where a world-renowned conflict expert struggles to extract himself from a political feud. Then we meet a Chicago gang leader who dedicates his life to a vendetta—only to realize, years later, that the story he’d told himself about the conflict was not quite true. Next, we travel to Colombia, to find out whether thousands of people can be nudged out of high conflict at scale. Finally, we return to America to see what happens when a group of liberal Manhattan Jews and conservative Michigan corrections officers choose to stay in each other’s homes in order to understand one another better, even as they continue to disagree. All these people, in dramatically different situations, were drawn into high conflict by similar forces, including conflict entrepreneurs, humiliation, and false binaries. But ultimately, all of them found ways to transform high conflict into good conflict, the kind that made them better people. They rehumanized and recatego­rized their opponents, and they revived curiosity and wonder, even as they continued to fight for what they knew was right. People do escape high conflict. Individuals—even entire communities—can short-circuit the feedback loops of outrage and blame, if they want to. This is an “insightful and enthralling” (The New York Times Book Review) book—and a mind-opening new way to think about conflict that will transform how we move through the world.