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"In this deeply informative book, retail expert Rick Segel offers a wealth of ideas, tactics and concepts you can use to become a valued "must-have" resource to your retail customers." Backcover.
Find a diverse array of valuable ideas for managing the challenges of new technology and the rapidly changing information environment. A Kaleidoscope of Choices helps librarians develop skills and strategies to cope effectively with the myriad changes affecting their profession due to the rapid evolution of technology. In this book, informative chapters address the impact of technology on libraries, scholarly communication, vendors, and the publishing industry. Knowledgeable authors reveal their practical experience with organizing to manage change, managing the virtual library, roles of vendors and publishers in providing access to electronic information, and innovations for the bibliographic control of electronic publications. Chapters examine many topics on the technical environment, including: the Internet and client-server computing World Wide Web and the Mosaic Interface a beginner's guide to Listserv and ListProcs technology's influence on information management steps toward becoming a virtual library reshaping the serials vendor industry new roles for librarians expert systems and cataloging Serials specialists and other librarians who desire to make the most of the new technologies will find A Kaleidoscope of Choices a helpful and informative guide for their daily contact with technology.
A view of the mutual dependence between libraries and vendors As technology advances, libraries are forced to reach beyond their own resources to find effective ways to maintain accuracy and superior service levels. Vendors provide databases and integrated library systems that perform those functions for profit. Library/Vendor Relationships examines the increasing cooperation in which libraries find they must participate in, and vice versa, with the vendors that provide system infrastructure and software. Expert contributors provide insights from all sides of this unique collaboration, offering cogent perspectives on the give and take process that every librarian, publisher, and database provider/producer can use. The symbiosis between libraries and vendors of databases relies heavily upon open communication to achieve each one's beneficial results. Library/Vendor Relationships explores this partnership between profit and nonprofit entities in detail, focusing on issues of crucial importance for both sides. A variety of diverse types of libraries and vendors give voice to the multitude of issues facing them. Several charts, graphs, and other helpful visuals are included. Topics in Library/Vendor Relationships include: options for preventing systematic downloading of material benefits and challenges of delivering products on multiple platformsusing the American Psychological Association's experiences as a case study book vendors' efforts to help libraries become more efficient comprehensive online support services to help increase interaction between libraries and academic publishers Anatolian University Libraries Consortium's effective relationship with vendors publisher and vendor use of library advisory boards to provide needed feedback a review of the database marketplace fostering a good relationship between library and vendor the future of government libraries in an increasingly technological age collaboration in standards development integrated ecommerce the relationship between OCLC and member institutions libraries' position between commerce and science vendor/community college library relationships e-mail discussion lists and more! Library/Vendor Relationships is stimulating, insightful reading for academic librarians, government librarians, public librarians, deans, directors, reference librarians, publishers, and database providers.
"This book is crammed with distilled, practical wisdom for key account managers and their directors. Organizations claiming to practise key account management should equip everyone involved with a copy, so they really understand what they are supposed to be doing. Anything less is just old-fashioned selling." Developing successful business-to-business relationships with more customers in highly competitive markets requires processes and skills that go beyond traditional selling activity. The very best state-of-the-art strategies are set out clearly in this book by intentionally known authors who have worked at the highest levels with more key and strategic account managers worldwide than probably any other leading advisors. Based on the hugely influential KEY CUSTOMERS it looks at: Why has account management become so critical to commercial success? What are the key challenges and how do successful companies respond? What part does key account management play in strategic planning? How do companies build profitable relationships with their customers? How does key account management actually work? What does a successful key account manager look like and what skills does he/she need? How should key account managers be evaluated and rewarded? How do companies achieve key account management? By addressing these key questions Woodburn and McDonald provide tools and processes for success honed by tough consultancy projects with the boards of some of the world's leading companies. The book stresses the elements that really matter - from developing a customer categorization system that really works and analyzing the needs of key accounts; to understanding the new skills required by key account managers and ensuring that key account plans are implemented. The 'real world' approach is backed by tested principles and the latest research from the renowned Cranfield School of Management. Key Account Management comes from authors who have taught leading companies how to approach their most powerful and demanding customers and still make money. It is essential reading for all senior management with strategic responsibility, for key or strategic account directors, and for marketing and sales executives. The clear and authoritative approach also makes it an outstanding text for the serious MBA and executive student as well as business-to-business company directors and key account managers.
The only book focused on designing VMware vSphere implementations. VMware vSphere is the most widely deployed virtualization platform today. Considered the most robust and sophisticated hypervisor product, vSphere is the de facto standard for businesses, both large and small. This book is the only one of its kind to concisely explain how to execute a successful vSphere architecture, tailored to meet your company’s needs. Expert authors share with you the factors that shape the design of a vSphere implementation. Learn how to make the right design decisions for your environment. Explores the latest release of VMware vSphere Details the overall design process, server hardware selection, network layout, security considerations, storage infrastructure, virtual machine design, and more Debates the merits of Scaling Up servers versus Scaling Out, ESX versus ESXi hypervisor, vSwitches versus dvSwitches, and what the different storage protocols have to offer Illustrates the tools to monitor, to plan, to manage, to deploy and to secure your vSphere landscape Steps through the design decisions that a typical company may encounter, and questions the choices made Packed with real-world proven strategies, VMware vSphere Design examines how the virtualization architecture for your company should ideally look—and how best to achieve it.