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“Equal parts pee-your-pants hilarity and break your heart poignancy- like the perfect brunch date you never want to end!"--America Ferrera, Emmy award-winning actress in Ugly Betty From the New York Times bestselling author of I Am Not Your Perfect Mexican Daughter, an utterly original memoir-in-essays that is as deeply moving as it is disarmingly funny Growing up as the daughter of Mexican immigrants in Chicago in the ‘90s, Erika L. Sánchez was a self-described pariah, misfit, and disappointment—a foul-mouthed, melancholic rabble-rouser who painted her nails black but also loved comedy and dreamed of an unlikely life as a poet. Twenty-five years later, she’s now an award-winning novelist, poet, and essayist, but she’s still got an irrepressible laugh, an acerbic wit, and singular powers of perception about the world around her. In these essays about everything from sex to white feminism to debilitating depression to the redemptive pursuits of spirituality, art, and travel, Sánchez reveals an interior life that is rich with ideas, self-awareness, and perception—that of a woman who charted a path entirely of her own making. Raunchy, insightful, unapologetic, and brutally honest, Crying in the Bathroom is Sánchez at her best: a book that will make you feel that post-confessional high that comes from talking for hours with your best friend.
National Book Award Finalist! Instant New York Times Bestseller! The Absolutely True Diary of a Part-Time Indian meets Jane the Virgin in this poignant but often laugh-out-loud funny contemporary YA about losing a sister and finding yourself amid the pressures, expectations, and stereotypes of growing up in a Mexican-American home. Perfect Mexican daughters do not go away to college. And they do not move out of their parents’ house after high school graduation. Perfect Mexican daughters never abandon their family. But Julia is not your perfect Mexican daughter. That was Olga’s role. Then a tragic accident on the busiest street in Chicago leaves Olga dead and Julia left behind to reassemble the shattered pieces of her family. And no one seems to acknowledge that Julia is broken, too. Instead, her mother seems to channel her grief into pointing out every possible way Julia has failed. But it’s not long before Julia discovers that Olga might not have been as perfect as everyone thought. With the help of her best friend Lorena, and her first love, first everything boyfriend Connor, Julia is determined to find out. Was Olga really what she seemed? Or was there more to her sister’s story? And either way, how can Julia even attempt to live up to a seemingly impossible ideal? “Alive and crackling—a gritty tale wrapped in a page-turner. ”—The New York Times “Unique and fresh.” —Entertainment Weekly “A standout.” —NPR
An award-winning and hard-hitting new voice in contemporary American poetry The first time I ever came the light was weak and carnivorous. I covered my eyes and the night cleared its dumb throat. I heard my mother wringing her hands the next morning. Of course I put my underwear on backwards, of course the elastic didn't work. What I wanted most at that moment was a sandwich. But I just nursed on this leather whip. I just splattered my sheets with my sadness. —from “Poem of My Humiliations” “What is life but a cross / over rotten water?” Poet, novelist, and essayist Erika L. Sánchez’s powerful debut poetry collection explores what it means to live on both sides of the border—the border between countries, languages, despair and possibility, and the living and the dead. Sánchez tells her own story as the daughter of undocumented Mexican immigrants and as part of a family steeped in faith, work, grief, and expectations. The poems confront sex, shame, race, and an America roiling with xenophobia, violence, and laws of suspicion and suppression. With candor and urgency, and with the unblinking eyes of a journalist, Sánchez roves from the individual life into the lives of sex workers, narco-traffickers, factory laborers, artists, and lovers. What emerges is a powerful, multifaceted portrait of survival. Lessons on Expulsion is the first book by a vibrant, essential new writer now breaking into the national literary landscape.
Camp is in session in this cheer-tastic middle-grade novel about making new friends, finding your place, and learning to embrace your inner Magic. Magic Olive Poindexter has big shoes to fill. Her mother was a professional cheerleader, her father is a retired NBA legend, her big sister is the new face of the oh-so-glamorous Laker Girls, and her grandmother was the first black cheerleader ever on Valentine Middle School's HoneyBee cheer squad. Magic wants nothing more than to follow in their footsteps. But first, she has to survive Planet Pom Poms, the summer cheer camp where she'll audition for a spot on the HoneyBee squad. But with zero athletic ability and a group of mean girls who have her number, Tragic Magic is a long way from becoming the toe-touching cheerleader heroine she dreams of being. Things start to look up when her best friend Cappie joins her at camp—until Cappie gets bitten by the popularity bug, that is. To make matters worse, Magic's crushing hard on football star Dallas Chase. Luckily, Magic's not alone: with the help of a new crew of fabulous fellow misfits and her Grammy Mae's vintage pom poms by her side, Tragic Magic might just survive—and even thrive—at cheer camp.
Erika ja Leora is a powder mage in northern Kez, a place where that particular sorcery is punishable by death. She is only protected by her family name and her position as heir to a duchy. When she decides to help a young commoner—a powder mage marked for death, fugitive from the law—she puts her life and family reputation at risk and sets off to deliver her new ward to the safety of Adro while playing cat and mouse with the king's own mage hunters and their captain, Duke Nikslaus.
A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offers a tangible, effective approach for better responding to customers' needs and demands, and provides concrete strategy that can be implemented immediately. You'll learn how taking a design approach to problem solving helps foster creativity, and how to apply it to the real issues that move businesses forward. Highly visual and organized for easy navigation, this quick read is a handbook for connecting market factors to the organizational challenge of customer experience by seeing your company through the customers' eyes. Livework pioneered the service design industry, and guides organizations including Sony, the British Government, Volkswagen Procter & Gamble, the BBC, and more toward a more carefully curated customer experience. In this book, the Livework experts show you how to put service design to work in your company to solve the ongoing challenge of winning with customers. Approach customer experience from a design perspective See your organization through the lens of the customer Make customer experience an organization-wide responsibility Analyze the market factors that dovetail with customer experience design The Internet and other digital technology has brought the world to your customers' fingertips. With unprecedented choice, consumers are demanding more than just a great product—the organizations coming out on top are designing and delivering experiences tailored to their customers' wants. Service Design for Business gives you the practical insight and service design perspective you need to shape the way your customers view your organization.
USA Today Bestselling contemporary romance author Jenny Owens feels like she’s looking for something. She wants more from her life, but she’s not greedy. She just wants her boyfriend to like in the same zip code, or even the same area code, her job to match her skills and desires, and her home to be something of her own instead of her parents’. It’s not much, is it? Jenny is floundering. She is a happy person by nature, but she feels like her four years of college were a waste every time she goes into work as a waitress, the same job she held before going off to college. Add to that her boyfriend is always so busy with school, and his friends, that she rarely sees him. And she’s not even sure she cares anymore. When Jenny gets a flat tire at 3 am one night, her entire world changes. Logan Campbell liked his life. He had a thriving business that made him happy, friends he could count on, and the occasional woman to keep his bed warm if he was in the mood. But when he stops to help the car stranded, he realizes his life isn’t all he thought is was. Logan and Jenny share an incredible night filled with passion, compatibility, and the best sex of their lives. Logan walks away from the experience knowing he can’t let her go. Until she admits she has a boyfriend. Logan broods and snaps at everyone in sight while Jenny tries desperately to forget about him. But Jenny can’t stop thinking about Logan, and the way he seemed to know her body better than anyone else ever had. When they keep getting thrown together, either by their own inability to avoid each other or outside forces, they have to decide if what they have is worth the fight. Or if they should cut their losses and go. KEYWORDS: small town romance, instant attraction romance, happily ever after, guaranteed HEA, love stories, no cliffhangers, strangers romance, one night stand
A unique take on leadership from a popular Forbes blogger and nationally-known leadership coach Leading So People Will Follow explores the six leadership characteristics that inspire followers to fully support their leaders. Using Erika Andersen’s proven framework, new leaders and veterans alike have increased their capacity for leading in a way that creates loyalty, commitment and results. Step by step, Andersen lays out six key attributes (far-sightedness, passion, courage, wisdom, generosity, and trustworthiness) and gives leaders the tools for developing them. This innovative book offers a practical guide for building the skills to become a truly 'followable' leader. Filled with examples from forward-thinking organizations such as Apple, NBC Universal, Union Square Hospitality Group, and MTV Networks Maps out the six attributes of leadership Includes a free online Followable Leader assessment Author Erika Andersen is one of Forbes' most popular bloggers and coaches some of the most successful leaders in America Using self-assessments, real-world examples, and concrete tools, Leading So People Will Follow helps build timeless core skills that work for leaders in any field.
In less than a year, Kelsea Glynn has transformed from a gawky teenager into a powerful monarch. As she has come into her own as the Queen of the Tearling, the headstrong, visionary leader has also transformed her realm. In her quest to end corruption and restore justice, she has made many enemies - including the evil Red Queen, her fiercest rival, who has set her armies against the Tear. To protect her people from a devastating invasion, Kelsea did the unthinkable - she surrendered herself and her magical sapphires to her enemy, and named the Mace, the trusted head of her personal guards, Regent in her place. But the Mace will not rest until he and his men rescue their sovereign from her prison in Mortmesne. Now the endgame begins and the fate of Queen Kelsea - and the Tearling itself - will finally be revealed . . .
No one really knows how the war began or why. It was just always going on, at least it had been that way for three hundred years. Most people were convinced that it was the way of life and nothing could change. Except for cousins John and Riley who believed the war was not what it seemed. Unfortunately, they had no way to prove it. With a lot of searching, they came across an unusual treasure. It was a long fogotten journal whose secrets revealed the cause and end to a senseless war.