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This no-nonsense guide to being a receptionist is just the handbook corporate America has been waiting for! Every front desk employee should be required to read this delightful, quirky little book. The illustrations keep it rolling, and the text is as insightful as it is humorous. It covers topics on clothing and image, core reception skills and more! With tips on how to get organized and examples of just what to say in every situation, this is a "must have" for any receptionist who has ever felt upstaged by the rest of the office!
In 1957, when a young Midwestern woman landed a job at The New Yorker, she didn’t expect to stay long at the reception desk. But stay she did, and for twenty-one years she had the best seat in the house. In addition to taking messages, she ran interference for jealous wives checking on adulterous husbands, drank with famous writers at famous watering holes throughout bohemian Greenwich Village, and was seduced, two-timed, and proposed to by a few of the magazine’s eccentric luminaries. This memoir of a particular time and place is an enchanting tale of a woman in search of herself.
First impressions do count.Jump-start your professional career or upgrade your skills with this exciting new book from The Hanna Smith Agency. For the professional business, build a solid foundation for your reception staff.They are your company's greatest asset.A wide range of topics covered in one book. Most of us know how to use a computer, answer a telephone and write an email, but can we do it in a professional setting? The New Receptionist gives special attention to working in a professional business environment where you'll need to know what a COO is, what the GDPR and POPI are, and what terms such as R&D and CRM are used for. Receptionists are introduced to and guided through their daily duties in a practical manner, with additional notes and definitions of terms for a comfortable learning experience. The New Receptionist covers the following areas: Writing a professional CV and covering letterInterview tipsThe daily duties of most receptionists Receiving and working with guestsPetty cash controlCourier servicesArranging travel for the purpose of businessWorking with time zonesAnswering the phones, transferring calls and taking messagesTelephone etiquette and dealing with angry callersSoftphones and hardphonesBusiness correspondence, including email, letters, memorandums, meeting minutes and working with proofing toolsEditing PDF documentsA checklist for meetingsTerms used in a business environmentWho is who in the company structurePOPI, the GDPR and the receptionistGeneral IT securityManaging your time, work, and career
Medical Receptionist Handbook to Success is a comprehensive learning tool for the enhancement of front office personnel in a healthcare setting. Handbook offers implementable tools to promote effective communication, customer service, and productivity.
This text is designed to meet the needs of students in medical assisting who are studying the administrative portion of the curriculum, as well as students in transcription, coding, and related programs. This competency-based textbook provides a wealth of guidance for administrative skills. The text covers the "front office" topics: scheduling, billing, coding, bookkeeping, office management, and insurance issues. Helpful pedagogy, including Key Terms, a Glossary, and Critical Thinking Challenges familiarize students with the material and help with problem-solving. The ancillary package includes an Instructor’s Resource Kit with an Instructor’s Manual and Resource CD-ROM, as well as a student study guide. Visit http://connection.LWW.com/go/molleadmin for more information.
In a readily-accessible, easy-to-read format, this book presents useful hints, suggestions, anecdotes and lists that will help you to look within, identify, and ultimately achieve your personal and professional goals. From getting started with the actual physical space that is your office to the incorporation and financial establishment of your practice, to dealing with the most unexpected, unpredictable clients and their expectations and to planning for the unexpected, the answers are here. The straightforward "hands-on" approach makes reading simple, the inclusion of anecdotes adds realism and interest, the quick checks provide instant reminders and cues and the self-disclosure questions aid in self-understanding. All of the suggestions are grounded in practice. Some may be familiar to you already; some may be novel and unexpected. Sometimes, however, simple reminders or hints can be the most powerful and with that in mind, this book was written in an attempt to demystify some of the confusion and/or uncertainty surrounding the successful establishment and functioning of a private practice.
The volume provides a concise but comprehensive manual for use as both a college text and a practical reference for receptionists and secretaries in hospitals and general practice.
3 of the 2596 sweeping interview questions in this book, revealed: Selecting and Developing People question: What Medical Office Receptionist kinds of problems have you had? - Behavior question: What is your Medical Office Receptionist idea of the perfect job? - Toughness question: What was your major disappointment? Land your next Medical Office Receptionist role with ease and use the 2596 REAL Interview Questions in this time-tested book to demystify the entire job-search process. If you only want to use one long-trusted guidance, this is it. Assess and test yourself, then tackle and ace the interview and Medical Office Receptionist role with 2596 REAL interview questions; covering 70 interview topics including Personal Effectiveness, Performance Management, Time Management Skills, Innovation, Introducing Change, Getting Started, Setting Goals, Business Systems Thinking, Ambition, and Decision Making...PLUS 60 MORE TOPICS... Pick up this book today to rock the interview and get your dream Medical Office Receptionist Job.
This best-selling classic has now been fully revised, expanded and updated. It has established itself over ten years and with three previous editions as the essential handbook for study and daily reference. Medical Receptionists and Secretaries Handbook, Fourth Edition contains vital information for all staff enabling them to work efficiently and effectively both within the NHS and private medical sectors. It encourages an understanding of the importance of administrative staff in providing high standards of patient care and promotes teamwork throughout the whole healthcare environment. No medical receptionist, secretary or healthcare administrator should be without it!