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J.M. Juran, whom Business Week calls, "the man who taught Japan how to manage for quality", presents a new, exhaustively comprehensive approach to planning, setting, and reaching goals in Juran's Quality Road Map. New emphasis is placed on setting goals, planning in "multifunctional" processes, establishing data bases, motivating managers and introducing quality planning into organizations. 30 line drawings.
Quality management for small, regional, and national breweries is critical for the success of craft brewing businesses. Written for staff who manage quality assurance (QA) and quality control (QC) in breweries of all sizes, this book clearly sets out how quality management is integrated into every level of operation. Author Mary Pellettieri shows how quality management is a concept that encompasses not only the “free from defect” ethos but combines the wants of the consumer and the art of brewing good beer. Breweries must foster a culture of quality, where governance and management seamlessly merge policy, strategy, specifications, goals, and implementation to execute a QA/QC program. What tests are necessary, knowing that food safety alone does not signify a quality product, adhering to good management practice (GMP), proper care and maintenance of assets, standard operating procedures, training and investment in staff, and more must be considered together if a quality culture is to translate into success. The people working at a brewery are the heart of any quality program. Management must communicate clearly the need for quality management, delineate roles and responsibilities, and properly train and assess staff members. Specialist resources such as a brewery laboratory are necessary if an owner wants to be serious about developing standard methods of analysis to maintain true-to-brand specifications and ensure problems are identified before product quality suffers. Staff must know the importance of taking corrective action and have the confidence to make the decision and implement it in a timely fashion. With so many processes and moving parts, a structured problem-solving program is a key part of any brewery's quality program. How should you structure your brewing lab so it can grow with your business? What chemical and microbiological tests are appropriate and effective? How are new brands incorporated into production? How do you build a sensory panel that stays alert to potential drifts in brand quality? Which FDA and TTB regulations affect your brewery in terms of traceability and GMP? Can you conduct and pass an audit of your processes and products? Mary Pellettieri provides answers to these key organizational, logistical, and regulatory considerations.
A practical introduction to the management and planning of quality control. With the aid of cartoons and more than 60 illustrations, Dr. Westgard dispels the confusion over how to select quality control procedures for laboratory methods. Using a detailed step-by-step planning process, the author shows you how to define the quality needed for a laboratory test, how you can select control rules for tests, and how you can set specifications for allowable bias and CV. CLIA requirements, JCAHO guidelines, CLSI methodologies and QC practice guidelines are discussed, and more than 20 quality-planning examples are graphically demonstrated covering applications for automated chemistry, blood gas, immunoassay, and coagulation tests. Appendices include tables of CLIA quality requirements, European goals for total biologic error, as well as a complete glossary, reference list, online reference list, and a set of self-assessment questions and detailed answers. Basic Planning for Quality is a much-needed primer on the management of quality control in the laboratory. For lab managers and directors, quality specialists, and clinical laboratory scientists who are looking for a saner way to manage quality in their labs, this manual will provide the missing ingredient - an objective way to manage your testing processes to achieve the quality needed for patient care while accounting for the actual performance of the methods in your laboratory. * Establish a practical process for managing quality in your laboratory! * Plan your quality logically, efficiently, and quickly! * Move beyond compliance with JCAHO, CLIA, NCCLS, and other rules! * Optimize your QC to minimize waste and maximize performance! * Select the best control rules for your tests! Basic Planning for Quality makes use of over 65 illustrations, graphs and tables, explains more than two dozen applications in detail, covers CLIA, JCAHO, NCCLS and other requirements, includes appendices on C
Advanced Quality Planning: A Commonsense Guide to AQP and APQPis the first book dedicated to explaining with clarity and detail the total advanced quality planning (AQP) process and how to set quality planning in the framework of a business strategy. The book provides a close look at the basic and advanced concepts of AQP so that both the novice and experienced user will be able to apply AQP appropriately and effectively. In addition, you will learn the "Big Three" automotive companies' required use of Advanced Product Quality Planning (APQP), a specialized version of AQP that emphasized the product orientation of quality. A clear itemized list of Chrysler, GM, Ford, and Tier I suppliers requirements is included, illustrating what they would like to see implemented in their suppliers' processes. Written in a practical format, the book takes you step-by-step through the advanced quality planning methodology, providing you with an overview and discussion of the role of teams in AQP, and its key components including: scheduling, creating a product definition, prototype development, manufacturing preparedness, analytical techniques, documentation, reliability and maintainability, and their implementation. Also included are checklists to help plan the actions that will be appropriate for their respective projects, and appendixes containing a sample business plan and a case study of Chrysler's Process Sign-Off, which demonstrates the results of effective AQP implementation.
Explains the Advanced Quality Planning (AQP) process and how to set quality planning in the framework of a business strategy. Provides a close look at basic and advanced concepts of AQP, and describes the use of Advanced Product Quality Planning (APQP), a specialized version of AQP, by three major a
This handbook is a comprehensive reference designed to help professionals address organizational issues from the application of the basic principles of management to the development of strategies needed to deal with today’s technological and societal concerns. The fifth edition of the ASQ Certified Manager of Quality/Organizational Excellence Handbook (CMQ/OE) has undergone some significant content changes in order to provide more clarity regarding the items in the body of knowledge (BoK). Examples have been updated to reflect more current perspectives, and new topics introduced in the most recent BoK are included as well. This handbook addresses: • Historical perspectives relating to the continued improvement of specific aspects of quality management • Key principles, concepts, and terminology • Benefits associated with the application of key concepts and quality management principles • Best practices describing recognized approaches for good quality management • Barriers to success, common problems you may encounter, and reasons why some quality initiatives fail • Guidance for preparation to take the CMQ/OE examination A well-organized reference, this handbook will certainly help individuals prepare for the ASQ CMQ/OE exam. It also serves as a practical, day-to-day guide for any professional facing various quality management challenges.
Focusing on managing for quality, this text features the real-world problems that confront managers, designers, engineers, marketers, operations personnel, users, and others involved in the quality function.
By the most famous expert on quality in the world, this book offers a universal basis for quality planning--applicable throughout any organization and in all industries and extensively field-tested by quality managers in more than 50 manufacturing and service companies. 10 line drawings.