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In this groundbreaking new book, the Showkeirs take something people typically think of as merely functional—ordinary conversations—and show the power they have to create, sustain, and change the very nature of workplace culture. Conversations can lead to an engaged and energized workforce, or to one that is alienated and uninspired. If you want to change the culture you must change the conversations. All too often workplace conversations—between managers and direct reports, peer-to-peer, or with external stakeholders— create parent-child relationships. People hide facts, sugarcoat reality and claim helplessness to try to control interactions and get what they want. The Showkeirs expose the destructiveness of these manipulative conversations, and demonstrate how we can move to honest and authentic interactions that create adult relationships. By intentionally and thoughtfully changing conversations, organizations will engender increased commitment, true accountability, and improved workplace performance. Drawing on more than 25 years of experience as organizational consultants, their book offers examples of parent-child and adult-adult workplace conversations in a variety of settings, circumstances and industries. They also provide a hands-on guide, including sample scripts, for dealing with a host of potentially difficult conversations. Authentic Conversations goes to the heart of why so many people today are disengaged, uninspired, and uncommitted to their organization’s success. It challenges the conventional wisdom about managing people and sets out specific, concrete ways to consciously make conversations the primary driver for change.
MAKE EVERY CONVERSATION A REAL CONVERSATION THAT GETS RESULTS In Overcoming Fake Talk, business communication guru John R. Stoker offers proven advice for turning challenging confrontations into rewarding exchanges that foster collaboration, improve performance, and achieve results. "Overcoming Fake Talk is a thorough compendium of ideas, frameworks, examples, and actions to improve conversations. Stoker's four 'REAL' conversation skills and eight principles give the novice and master insights and guidelines for improving conversation." -- Dave Ulrich, Professor, Ross School of Business, University of Michigan; Partner, The RBL Group; and author of The Why of Work "Great questions, great suggestions. . . . Bravo! I will put Stoker's ideas to use in my own practice." -- Beverly Kaye, founder and co-CEO, Career Systems International, and coauthor of Help Them Grow or Watch Them Go "Adhering to and implementing these principles will dramatically increase your ability to communicate and improve your relationships in your professional and personal life." -- Hyrum W. Smith, cofounder, FranklinCovey "An insightful blend of rock-solid theory accompanied by compelling examples of the huge distinction between real and fake communication." -- John H. Zenger, CEO, Zenger Folkman, and coauthor of How to Be Exceptional "Stoker teaches true principles for getting Results, Respect, and great Relationships using REAL conversation." -- Brent D. Peterson, PhD, coauthor of Fake Work
Disillusioned, disenfranchised, and disinterested in anything churchy, Susan Isaacs knew of only one thing to do when she hit spiritual rock bottom at age 40. . . . She took God to couples counseling. In this cuttingly poignant memoir, Susan Isaacs chronicles her rocky relationship with the Almighty--from early childhood to midlife crisis--and all the churches where she and God tried to make a home: Pentecostals, Slackers for Jesus, and the über-intellectuals who turned everything, including the weekly church announcements, into a three-point sermon. Casting herself as the neglected spouse, Susan faces her inner nag and the ridiculous expectations she put on God--some her own, and some from her "crazy in-laws" at church. Originally staged as a solo show in New York and Los Angeles, ANGRY CONVERSATIONS WITH GODis a cheeky, heartfelt memoir that, even at its most scandalous, is still an affirmation of faith.
Fully revised and updated—the national bestselling communication skills guide that will help you achieve personal and professional success one conversation at a time. The master teacher of positive change through powerful communication, Susan Scott wants you to succeed. To do that, she explains, you must transform everyday conversations at work and at home with effective ways to get your message across—and get what you want. In this guide, which includes a workbook and The Seven Principles of Fierce Conversations, Scott teaches you how to: • Overcome barriers to meaningful communication • Expand and enrich relationships with colleagues, friends, and family • Increase clarity and improve understanding • Handle strong emotions—on both sides of the table • Connect with colleagues, customers and family at a deep level Includes a Foreword by Ken Blanchard, the bestselling co-author of The One Minute Manager
A 5-step guide for how to better connect with the people around you, from a wellbeing educator with a mission to 'change the way the world feels' Healthy relationships are the heartbeat of life: research tells us the number-one thing that keeps us happy is who we have around us. The best way to improve your own life, and the lives of others, is to invest in your ability to connect. But so often, when the people around us experience emotional pain, we don't know how to support them. You may be a parent supporting your child with anxiety, a partner supporting your spouse with depression or addiction, a manager trying to support your employee through grief, a co-worker supporting your teammate with relationship issues, a friend supporting a loved one through financial stress or a teacher supporting a student being bullied. If you can see yourself in any of these situations, this book is for you. Like the tens of thousands of people Mitch Wallis has trained over the years through his Real Conversations workshops, you will learn from an evidence-based 5-step framework: Engage, Listen, Safety, Action and Boundaries. Real Conversations will help you to form unprecedented trust and closeness in your most important relationships, without hurting yourself in the process.