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If all that's been written about customer service in recent years is true, then why don't businesses provide good service on a consistent basis? Tschohl contends the reason is because not enough customers demand it on a consistent basis. His practical advice and guidelines will show consumers how to effectively challenge bad customer service and gain satisfaction in dealing with all types of service providers, including airlines, retailers, and restaurants. (Best Sellers Publishing)
A union list of serials commencing publication after Dec. 31, 1949.
Most books on the Internet describe it from the user's end. This one, however, is unique in its focus on serving information on the World Wide Web. It presents everything from the basics to advanced techniques and will thus prove invaluable to site administrators and developers. The author - an expert developer and researcher at UCSD - covers such topics as HTML 3.0, serving documents, interfaces, WWW utilities and browsers such as Netscape. Fisher also includes an introduction to programming with JAVA and JAVA script, as well as the complete VRML 1.0 specification. With tie-ins to Springer's Web site, featuring a bulletin board for the latest information online.