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When courtly, charismatic James D. Robinson III, scion of an Atlanta banking family, took the helm of American Express in 1977, he envisioned expanding his new company into a giant financial-services conglomerate. But it was not to be. . . . Here is the gripping behind-the-scenes account of corporate scandals, bungled deals, and clashing egos in the far-flung realm of American Express. 8 pages of photographs.
Exposes how American Express used ruthless tactics to destroy the reputation of its competitor, Swiss banker Edmond Safra. This is a dramatic true crime story of corporate espionage and dirty dealing in the powerful world of international banking. Moving from the American Express offices in New York City to a luxurious estate in the South of France to secret meetings with government officials in Peru, it involves a rift between two men who have millions of dollars at stake, the shadowy peddling of information and a cast of characters that includes some of the most influential and successful bankers of the 80s.
First published nearly a quarter-century ago and one of the very few short-story collections to win the PEN/Faulkner Award, this is American fiction at its most vital—each narrative a masterpiece of sustained power and seemingly effortless literary grace. Two New York attorneys newly flush with wealth embark on a dissolute tour of Italy; an ambitious young screenwriter unexpectedly discovers the true meaning of art and glory; a rider, far off in the fields, is involved in an horrific accident—night is falling, and she must face her destiny alone. These stories confirm James Salter as one of the finest writers of our time. BONUS: This edition includes an excerpt from James Salter's All That Is.
INSTANT NEW YORK TIMES BESTSELLER An edge-of-your-seat thriller about a group of retired Green Berets who come together to save a former comrade—and 500 other Afghans—being targeted by the Taliban in the chaos of America’s withdrawal from Afghanistan. In April 2021, an urgent call was placed from a Special Forces operator serving overseas. The message was clear: Get Nezam out of Afghanistan now. Nezam was part of the Afghan National Army’s first group of American-trained commandos; he passed through Fort Bragg’s legendary Q course and served alongside the US Special Forces for over a decade. But Afghanistan’s government and army were on the edge of collapse, and Nezam was receiving threatening texts from the Taliban. The message reached Nezam’s former commanding officer, retired Lt. Col. Scott Mann, who couldn’t face the idea of losing another soldier in the long War on Terror. Immediately, he sends out an SOS to a group of Afghan vets (Navy SEALs, Green Berets, CIA officers, USAID advisors). They all answer the call for one last mission. Operating out of basements and garages, Task Force Pineapple organizes an escape route for Nezam and gets him into hiding in Taliban-controlled Kabul. After many tense days, he braves the enemy checkpoints and the crowds of thousands blocking the airport gates. He finally makes it through the wire and into the American-held airport thanks to the frantic efforts of the Pineapple express, a relentless Congressional aide, and a US embassy official. Nezam is safe, but calls are coming in from all directions requesting help for other Afghan soldiers, interpreters, and at-risk women and children. Task Force Pineapple widens its scope—and ends up rescuing 500 more Afghans from Kabul in the three chaotic days before the ISIS-K suicide bombing. Operation Pineapple Express is a thrilling, suspenseful tale of service and loyalty amidst the chaos of the US withdrawal from Afghanistan.
What is the amazement revolution? It is the culture that can drive any organisation -- from one employee to tens of thousands -- to focus completely on delivering an amazing customer-service experience. In this sequel to the Wall Street Journal best-selling book "The Cult of the Customer", Shep Hyken shares seven powerful strategies that any organisation can implement to create greater customer and employee loyalty. In a tough, competitive, and price-sensitive economy, customer service is one of the most essential tools to separate your business from the competition. These strategies work, as evidenced by the more than seventy case studies and examples that Hyken shares throughout the book. These examples provide dozens of lessons that can and should be implemented immediately. Corporate and industry clients from all over the world have tapped into the expertise of Shep Hyken. His client list is a who's who in the business world. As an author and speaker, Hyken is known for his simple and direct strategies that help his clients build successful, customer-focused organisations.
Beat poet Corso's only novel. Inspired by his days in Europe, anxiously waiting for royalty checks and advances that were slow to appear, this freewheeling and farcical tale is the account of a birth in AmEx, and what came of it. With illustrations by the author. First published 1961 as No. 85 in the Traveller's Companion Series. Never reprinted.
In this book, companies can realize substantial savings with the help of one of the industry's experts. The book shows how to develop a travel policy and get a handle on spending.
Do you have a friend that always seems to be flying around the world in First Class and wonder how? Maybe you already know about "frequent flyer miles" but don't know how to get them yourself. Dave Grossman has been "that friend" for years and shares all of his secrets in this must-read for anyone with big travel dreams on a small budget.