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This is the digital version of the printed book (Copyright © 1994). People have expectations. Your clients, for example. Sometimes their expectations of you seem unreasonable. But sometimes your expectations of them seem just as unreasonable (in their eyes). The problem is that these mismatched expectations can lead to misunderstandings, frayed nerves, and ruffled feathers. More seriously, they often lead to flawed systems, failed projects, and a drain on resources. Managing Expectations shows how to identify expectations and suggests ways to gain more control of them. In today's turbulent business world, understanding and meeting your customers' expectations is indeed a challenge, and it's not hard to understand why: Expectations affect a range of interactions, including service responsiveness, service capability, product functionality, and project success. Expectations are difficult to control and impossible to turn off. However, by learning to identify and influence what your customers expect, you can dramatically improve the quality, impact, and effectiveness of your services. Contents include sections on communication skills, information gathering, policies and practices, building win-win relationships, as well as a concluding chapter on how to formulate an action plan. A Step-by-Step Guide to Managing Expectations Guard Against Conflicting Messages Use Jargon with Care Identify Communication Preferences Listen Persuasively Help Customers Describe Their Needs Become an Information-Gathering Skeptic Understand Your Customers' Context Try the Solution On for Size Clarify Perceptions Set Uncertainty-Managing Service Standards When Appropriate, Just Say Whoa Build Win-Win Relationships Formulate an Action Plan
ECPA BESTSELLER • Discover a movement of Christian young people who are rebelling against the low expectations of their culture by choosing to “do hard things” for the glory of God. Foreword by Chuck Norris • “One of the most life-changing, family-changing, church-changing, and culture-changing books of this generation.”—Randy Alcorn, bestselling author of Heaven Combating the idea of adolescence as a vacation from responsibility, Alex and Brett Harris weave together biblical insights, history, and modern examples to redefine the teen years as the launching pad of life and map a clear trajectory for long-term fulfillment and eternal impact. Written by teens for teens, Do Hard Things is packed with humorous personal anecdotes, practical examples, and stories of real-life rebelutionaries in action. This rallying cry from the heart of revolution already in progress challenges you to lay claim to a brighter future, starting today. Now featuring a conversation guide, 100 real-life examples of hard things tackled by other young people, and stories of young men and women who have taken the book’s charge to heart, Do Hard Things will inspire a new generation of rebelutionaries.
This book provides a unique historical perspective on expectations in economic theory, and applications of expectations models in economic history. Based on papers presented at the 2017 Thomas Guggenheim Conference, it brings together the work of economists, historians of economics, and economic historians on issues and events concerning expectations in economics and economic history. The contributions address: (i) the history of expectations models; (ii) growth, expectations and political economy; (iii) controversies regarding expectations methods and models; (iv) expectations in theory and reality; and (v) expectations in economic history. The book opens with a lecture by Thomas Guggenheim Prize winner Duncan Foley on the evolution of expectations in modern economic thought. The remaining content is divided into two parts, the first of which focuses on the utilization of expectations in the “ancient” and “meso” periods of high theory, i.e., from Smithian to Keynesian approaches. The papers cover topics such as “modern” applications of expectations in both “Tobinesque-Phillips” and “Harrodian-Solowian” contexts, and the debate between Friedmanite and Keynesian approaches to expectation formation. In turn, the last part presents essays on the role of economic expectations in connection with historical events and contexts, ranging from the early 20th century to World War II, and on the application of expectations theory to hyperinflation and stabilization, taking Israel as a case study.
Vor einer erfolgreichen Verkaufsplanung steht die sorgfältige Marktanalyse. Bei dieser nicht unkomplizierten Aufgabe hilft Ihnen die neue Methode, die in diesem Buch erläutert wird: Wichtige psychologische und technische Indikatoren des Marktverhaltens werden verknüpft. Eine unentbehrliche Fundgrube für alle Händler, die strategische Entscheidungen für ihr Geschäft treffen müssen.
It is an unfortunate but unavoidable feature of even well-ordered democratic societies that governmental administrative agencies often create legitimate expectations (procedural or substantive) on the part of non-governmental agents (individual citizens, groups, businesses, organizations, institutions, and instrumentalities) but find themselves unable to fulfil those expectations for reasons of justice, the public interest, severe financial constraints, and sometimes harsh political realities. How governmental administrative agencies, operating on behalf of society, handle the creation and frustration of legitimate expectations implicates a whole host of values that we have reason to care about, including under non-ideal conditions-not least justice, fairness, autonomy, the rule of law, responsible uses of power, credible commitments, reliance interests, security of expectations, stability, democracy, parliamentary supremacy, and legitimate authority. This book develops a new theory of legitimate expectations for public administration drawing on normative arguments from political and legal theory. Brown begins by offering a new account of the legitimacy of legitimate expectations. He argues that it is the very responsibility of governmental administrative agencies for creating expectations that ought to ground legitimacy, as opposed to the justice or the legitimate authority of those agencies and expectations. He also clarifies some of the main ways in which agencies can be responsible for creating expectations. Moreover, he argues that governmental administrative agencies should be held liable for losses they directly cause by creating and then frustrating legitimate expectations on the part of non-governmental agents and, if liable, have an obligation to make adequate compensation payments in respect of those losses.
Since a fuller range of Qumran sectarian and not clearly sectarian texts and recensions has recently become available to us, its implications for the comparative study of eschatological, apocalyptic and messianic ideas in the Dead Sea Scrolls and in the New Testament need to be explored anew. This book situates eschatological ideas in Qumran literature between biblical tradition and developments in late Second Temple Judaism and examines how the Qumran evidence on eschatology, resurrection, apocalypticism, and messianism illuminates Palestinian Jewish settings of emerging Christianity. The present study challenges previous dichotomies between realized and futuristic eschatology, wisdom and apocalypticism and provides many new insights into intra-Jewish dimensions to eschatological ideas in Palestinian Judaism and in the early Jesus-movement.
Proposes a new comprehensive theory about how expectations are formed and how they shape the macro economy.
The comprehensive study guide helps drive home concepts through active, participatory learning. The study guide is designed to be used in tandem with the reading of each textbook chapter, and its contents are linked to Psychology, Fifth Edition’s marginal Focus Questions. Each chapter consists of a concise overview of the corresponding textbook chapter, a comprehensive series of questions that follows the flow of the text section by section, and two self-tests consisting of multiple-choice and essay questions with answers. With this guide, students will deepen their learning, following an approach to study that is thorough and thoughtful.