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This textbook covers the entire Business Process Management (BPM) lifecycle, from process identification to process monitoring, covering along the way process modelling, analysis, redesign and automation. Concepts, methods and tools from business management, computer science and industrial engineering are blended into one comprehensive and inter-disciplinary approach. The presentation is illustrated using the BPMN industry standard defined by the Object Management Group and widely endorsed by practitioners and vendors worldwide. In addition to explaining the relevant conceptual background, the book provides dozens of examples, more than 230 exercises – many with solutions – and numerous suggestions for further reading. This second edition includes extended and completely revised chapters on process identification, process discovery, qualitative process analysis, process redesign, process automation and process monitoring. A new chapter on BPM as an enterprise capability has been added, which expands the scope of the book to encompass topics such as the strategic alignment and governance of BPM initiatives. The textbook is the result of many years of combined teaching experience of the authors, both at the undergraduate and graduate levels as well as in the context of professional training. Students and professionals from both business management and computer science will benefit from the step-by-step style of the textbook and its focus on fundamental concepts and proven methods. Lecturers will appreciate the class-tested format and the additional teaching material available on the accompanying website.
Co-published with the Oxford Philosophy Trust, this volume is part of an ongoing series representing the work of the International Conference on Social Values. The concerns raised in these papers center around the underlying philosophy and the assumptions they make about human nature and the relation of the individual to others and to the state. This collection reflects an ongoing dialogue with values, education, enterprise and the post modern mind.
Co-published with the Oxford Philosophy Trust, this is the second volume in a landmark series from the Oxford University Centre for the Study of Values in Education and Business. Volume II emphasizes the conflicts and issues associated with training in applied professional fields. The physician-patient relationship, management issues, business decision-making, the training of psychologists, and the teaching of ethics to medical students are among the areas examined.
This is the ninth volume in an enlightening series on clashing values in the worlds of business and education. Containing papers co-published with the Oxford Centre for the Study of Values in Education and Business, this volume traces the most recent changes in both areas of study. Through its focus on the latest advances in technology and their impact upon universities and the world market, this work provides insight into current dialogues on values between universities, businesses and technology.