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This new textbook is designed to provide students with all the necessary tools to effectively communicate with patients and other health care professionals. With its easy-to-read style, it is loaded with useful tips to help students engage into the practice of communication. It presents condensed amounts of content for learning the basic principles and then integrating elements such as case scenarios, questions, or hints and tips to encourage application of those principles into real-life situations. - Easy-to-read style provides practical information, hints, and tips. - Test Your Communication IQ boxes provide students with a short self-assessment test at the beginning of each chapter. - Spotlight on Future Success boxes provide students with useful, practical tips for improving communication. - Taking the Chapter to Work boxes integrated within each chapter are actual case examples with useful tips to guide students to practice and apply what they have learned. - Beyond the Classroom Activities exercises at the end of each chapter help students use knowledge learned from topics presented in the chapter. - Check Your Comprehension exercises at the end of each chapter provide questions and activities to test student knowledge of chapter content. - Communication Surfer Exercises focus on helping students utilize Internet resources to improve their knowledge and application of communication skills. - Expanding Critical Thinking at the end of each chapter provides students with additional questions or activities designed to apply critical thinking skills. - Legal Eagle boxes provide useful tips that focus on honesty, as well as ethical and legal communication between patients and health care workers. - Unique, interactive CD-ROM, packaged with the textbook, includes a variety of application exercises, such as voice mail messages, patient/caregiver interviews, chapter key points, and patient charts. - Audio segments on the CD-ROM provide communication in action to help students observe verbal communication examples and apply their skills.
- NEW! Chapter devoted to cross-cultural communication promotes understanding of care in a diverse workplace - NEW! Chapter on diseases and disorders discusses communication with patients experiencing specific physical and mental illnesses and disorders. - NEW and UNIQUE! Words at Work dialogue boxes demonstrate actual conversations between healthcare workers and clients. - UPDATED! Content reflects the most current communication tools for the modern healthcare setting. - NEW! Full-color design and art program promote engagement. - NEW and UNIQUE! Communication Guidelines boxes direct you to best practices for the effective exchange of information. - NEW! Additional Taking the Chapter to Work case studies demonstrate real-life communication pitfalls and successes.
The Second Edition of Herschel Knapp’s Therapeutic Communication: Developing Professional Skills provides beginners and seasoned professionals with the skills to navigate the facts and feelings endemic to professional therapeutic communication. With a comprehensive perspective, Dr. Knapp clearly and effectively explains differences between casual and therapeutic relationships, focusing on key elements such as the therapeutic process, social and emotional factors, and professionalism. Organized into discrete sections to highlight individual skills, each chapter follows a unified format, encouraging readers to apply their knowledge frequently. “Students often struggle with core concepts related to therapy. This book takes those struggles and clears up any doubts about the basics and guides them toward becoming experts in their field.” —Daniel Velazquez, Cetys Universidad “Whether you’re a therapist or a high school counselor, the skills outlined and described in [this book] are paramount to the success of any helping relationship.” —Lisa Clark Keith, Fresno Pacific University “I was inspired by Dr. Knapp’s ability to capture the emotions, techniques, and skills necessary to have a successful helping relationship in an easy to follow manner . . . the text takes the reader from the beginning to the end of a counseling relationship seamlessly . . . Students will find the straightforward nature of the book a staple of their professional library. This is the type of text you keep close at hand throughout your professional career.” —Shawn P. Parmanand, Walden University
This textbook provides the kind of comprehensive and in-depth preparation your students need to communicate optimally with patients, families, and fellow providers. Combining principles and practical applications, this text shows students how to apply communication techniques to patient care. It contains specific examples from many health care disciplines and is appropriate for all students in medicine, nursing, pharmacy, dentistry, and other allied health professions. Complete with chapter objectives, real-life examples and sample dialogue, and a glossary defining over 100 words and terms essential to the field of communication.
Title -- Copyright -- Contents -- List of Figures -- List of Tables -- Preface -- About the authors -- Acknowledgments -- Part 1: Communication professionally and therapeutically -- 1 An introduction to professional and therapeutic communication -- Introduction -- What is professional and therapeutic communication? -- Why do we need to study professional and therapeutic communication? -- How do we ensure communication is professional and therapeutic? -- Who are we communicating with? -- Conclusion -- 2 Principles and practices in communication -- Introduction -- Three models of communication -- Verbal and non-verbal communication -- Compassionate intention -- Conclusion -- 3 Communication and self -- Introduction -- Self-awareness -- Emotional intelligence -- Empathy -- Mindfulness -- Professional presence -- Self-care in communication -- Conclusion -- 4 Reflection and clinical supervision -- Introduction -- Professional self-awareness -- Reflection -- Reflective practice -- Supervision -- Giving and receiving feedback -- Resilience -- Conclusion -- Part 2: Professional and Therapeutic Communication In Context -- 5 Interprofessional communication -- What is interprofessional communication? -- Why is interprofessional communication important? -- What are the elements of effective interprofessional communication? -- Strengthening interprofessional practice through communication skills -- Stereotyping as a shortcut to knowing -- Maximising communication effectiveness -- Interprofessional practice and the liminal space -- Ways forward -- Conclusion -- 6 Communicating in culturally diverse contexts -- Introduction -- What is culture? -- Communication and cultural diversity -- Viewing culture -- Cultural competence -- Culture, context and communication -- Cultural value dimensions -- Language barriers and the use of interpreters.
"This book is easy to read and has relevant content for student midwives, with inclusion of reflective activities which are clear and appropriate. I particularly like the vignette’s which are relevant and explore the challenges that midwives face. The script-like format of these adds a further layer to the narratives, and the inclusion of non-verbal communication as well is excellent. This will be an essential text for all student midwives." Mary Beadle, Midwifery Lecturer, Faculty of Health and Social Care, University of Hull, UK "Communication Skills for Midwives is a unique book that focuses not only on fundamental communication issues, but goes much further by including the many difficult and tricky issues experienced within contemporary midwifery practice. This much needed text provides detailed and comprehensive information which is reinforced by illustrations, vignettes and activities that engage the reader from the beginning. This is an excellent resource for students, practitioners and educators." Nicky Clark, Lead Midwife for Education, University of Hull, UK "This book covers many poignant examples of difficult and challenging communication that midwives face in everyday practice ... It covers both every day aspects of care such as facilitating choice and less common experiences like responding to domestic violence … This book is unique and would be good bedtime reading for any midwife!" Tandy Deane-Grey, Senior Midwifery Lecturer, University of Hertfordshire, UK "This comprehensive and reader friendly text ... utilises a variety of strategies to aid understanding and application to practice. Each chapter has clear aims to address a challenging situation that readers will readily identify with and provides an excellent mix of vignettes, reflective activities, text and diagrams to support the development of knowledge and skills ..." Heather Passmore, Senior Lecturer, UCS, UK This is the first book on communication skills to explore the more challenging contexts and circumstances that midwives encounter in practice. As these occur infrequently and often unexpectedly in the daily practice of many midwives, they may find it difficult to communicate effectively to alleviate the situation. Knowing what to say and how to say it is part of this dilemma. The book uses case vignettes, reflective questions, illustrations, tools and techniques to provide the evidence base needed to cope effectively in a range of situations by offering support to enhance your communication skills. Communication Skills for Midwives explores challenges relating to: Negotiating with others within inter-professional and inter-agency teams Working with minority groups Breaking significant news when labour threatens the life of a baby Telling parents that their baby has an abnormality Coping with loss and bereavement Addressing issues of domestic abuse Importantly the book provides information on how thoughts and feelings may be expressed both through body language and in words. Taking a practical and problem solving approach, the book will help you to enhance your learning and improve interaction with your colleagues, the women you care for and their families.
How to Communicate Effectively in Health and Social Care is a handbook aimed at professionals to help improve their communication skills.
Communication Skills in Pharmacy Practice helps pharmacy and pharmacy technician students learn the principles, skills, and practices that are the foundation for clear communication and the essential development of trust with future patients. This text's logical organization guides students from theory and basic principles to practical skills development to the application of those skills in everyday encounters. Sample dialogues show students how to effectively communicate, and practical exercises fine tune their communication skills in dealing with a variety of sensitive situations that arise in pharmacy practice.