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The Service Catalog is a fundamental IT tool covering the services themselves, default capabilities, measures and primary means of access and provision. In short, it represents the value IT provides to facilitate business operations. Written by industry experts and using real case studies, this valuable title takes the reader beyond the theoretical to focus on the real business benefits of Service Catalogs and how to implement them successfully within an organization: Services are made standard and rational, leading to lower costs and increased service availability Standard service products enable forecasting of demand, leading to better volume discounts from vendors and improved inventory and capacity planning Controls over consumption of services are enhanced The fulfillment of IT services is improved with the catalog. Standardization of services leads to recurrent workflows, rather than relatively expensive one-off projects
You want revenge? Dig two graves. Ten years ago, a vicious gang called the Gotham Boys descended on a homestead in the mountains like a pack of wolves, leaving nothing behind but death and destruction. Ned O’Leary was the only one to survive the ordeal. He lost hope for revenge long ago, but its flame erupts in his heart when the gang is spotted again. By a stroke of luck, he is recruited to infiltrate the Gotham Boys and bring them all to justice. Ripped out of his wholesome life on a ranch, he has to find his footing with a band of ruthless outlaws who challenge his morals every step of the way But the one who tests him most of all is Cole Flores. Deadly, full of himself and unpredictable, the gang leader’s adopted son should be a man easy to hate, but instead, he sparks illicit desires Ned has never felt before. Cole Flores is forbidden. Cole Flores is corruption. Cole Flores is everything Ned O’Leary craves. Torn between love and revenge, lust and loyalty, Ned has to face impossible choices that are bound to leave scars, no matter how hard he tries to do the right thing. * “I don’t know what this means, or how to do this with you,” he whispered as his heart broke into a gallop. “But I want to. I need to.” Dark, dangerous, yet desperately romantic, “The Man Who Loved Cole Flores” is a gritty western M/M romance novel. Prepare for violence, emotional turmoil, and scorching hot, explicit scenes, as well as a heart-pounding cliffhanger to book 1. The epic love story of Ned O’Leary and Cole Flores gets its HEA in book 2 - “The Man Who Hated Ned O’Leary”. POSSIBLE SPOILERS: Themes: Enemies-to-lovers, first love, revenge, undercover, friends-to-lovers, forbidden romance, outlaws and cowboys, crime, gang, secrets, loyalty, betrayal, period-typical homophobia, Old West, survival, corruption of the innocent, self-discovery, opposites attract Length: ~155,000 words (Book 1 in a duology) WARNING: This story contains scenes of violence, offensive language and morally ambiguous characters as well as sensitive topics of child abuse and suicide
A Recommended Book From: The Washington Post * Today * Sunset Magazine * Country Living * Good Housekeeping A wry, tender novel about a Peruvian immigrant mother and a millennial daughter who have one final chance to find common ground Thirtysomething Flores and her mother, Paula, still live in the same Brooklyn apartment, but that may be the only thing they have in common. It’s been nearly three years since they lost beloved husband and father Martín, who had always been the bridge between them. One day, cleaning beneath his urn, Flores discovers a note written in her mother’s handwriting: Perdóname si te falle. Recuerda que siempre te quise. (“Forgive me if I failed you. Remember that I always loved you.”) But what would Paula need forgiveness for? Now newfound doubts and old memories come flooding in, complicating each woman’s efforts to carve out a good life for herself—and to support the other in the same. Paula thinks Flores should spend her evenings meeting a future husband, not crunching numbers for a floundering aquarium startup. Flores wishes Paula would ask for a raise at her DollaBills retail job, or at least find a best friend who isn’t a married man. When Flores and Paula learn they will be forced to move, they must finally confront their complicated past—and decide whether they share the same dreams for the future. Spirited and warm-hearted, Melissa Rivero’s new novel showcases the complexities of the mother-daughter bond with fresh insight and empathy.