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This thesis investigates the extent to which the Process Oriented Contract Administration Services (PROCAS) Program at FMC's Ground Systems Division, in San Jose, California, is reducing Government oversight and increasing Government/contractor communications. This study describes how PROCAS developed in the Defense Contract Management Command, how it was integrated into FMC's Ground Systems Division and reviews the essential elements of the program. It also discusses the effects of the program on Ground Systems Division and the cognizant Defense Plant Representative Office and the program's ideal strategy. The research demonstrates that critical process improvements at Ground Systems Division were attained through the overwhelming commitment of the Ground Systems Division and the Defense Plant Representative Office. This commitment created an environment of open communication and cooperation which enabled Ground Systems Division and the Defense Plant Representative Office to shift their focus from the traditional approach of detection and correction to one of prevention and continuous improvement. The study concludes that the PROCAS Program is an effective method for improving quality and reducing costs and recommends continued support from the defense industry and the Defense Contract Management Command.
This thesis investigates the extent to which the Process Oriented Contract Administration Services (PROCAS) Program at FMC's Ground Systems Division, in San Jose, California, is reducing Government oversight and increasing Government/contractor communications. This study describes how PROCAS developed in the Defense Contract Management Command, how it was integrated into FMC's Ground Systems Division and reviews the essential elements of the program. It also discusses the effects of the program on Ground Systems Division and the cognizant Defense Plant Representative Office and the program's ideal strategy. The research demonstrates that critical process improvements at Ground Systems Division were attained through the overwhelming commitment of the Ground Systems Division and the Defense Plant Representative Office. This commitment created an environment of open communication and cooperation which enabled Ground Systems Division and the Defense Plant Representative Office to shift their focus from the traditional approach of detection and correction to one of prevention and continuous improvement. The study concludes that the PROCAS Program is an effective method for improving quality and reducing costs and recommends continued support from the defense industry and the Defense Contract Management Command.
This thesis examines the implementation of the Process Oriented Contract Administration Services (PROCAS) program at Magnavox Electronic Systems Company in Fort Wayne, Indiana, one of the seven pilot sites for the program. PROCAS is a Defense Contract Management Command (DCMC) initiative designed to apply the tools of total quality management, including cross-functional teaming, continuous process improvement, and empowerment, to the contract administration process. PROCAS supports DCMC's performance based management philosophy, which strives to allocate resources based on assessed contractor risk. The study describes the development, objectives, and components of the PROCAS program. Implementation of PROCAS at Magnavox is analyzed to determine the factors that contributed to the success of the initiative. Barriers to implementation and problems with the implementation are identified and discussed. The benefits of PROCAS for both the Government and Magnavox are analyzed. The study concludes that the implementation was successful, and recommends continuing support of PROCAS by DCMC. Potential areas for expansion of the PROCAS philosophy are identified. The study shows the value of PROCAS in facilitating a total quality transformation of an organization, and in improving the efficiency and effectiveness of Government contract administration.
This thesis examines the implementation of the Process Oriented Contract Administration Services (PROCAS) program at Magnavox Electronic Systems Company in Fort Wayne, Indiana, one of the seven pilot sites for the program. PROCAS is a Defense Contract Management Command (DCMC) initiative designed to apply the tools of total quality management, including cross-functional teaming, continuous process improvement, and empowerment, to the contract administration process. PROCAS supports DCMC's performance based management philosophy, which strives to allocate resources based on assessed contractor risk. The study describes the development, objectives, and components of the PROCAS program. Implementation of PROCAS at Magnavox is analyzed to determine the factors that contributed to the success of the initiative. Barriers to implementation and problems with the implementation are identified and discussed. The benefits of PROCAS for both the Government and Magnavox are analyzed. The study concludes that the implementation was successful, and recommends continuing support of PROCAS by DCMC. Potential areas for expansion of the PROCAS philosophy are identified. The study shows the value of PROCAS in facilitating a total quality transformation of an organization, and in improving the efficiency and effectiveness of Government contract administration.
At head of cover title: From red tape to results.
The Defense Contract Management Command (the Command) personnel involved in quality assurance oversight represent nearly 35 percent of the Command's contract administration workforce. As of October 1994, the Command employed 5,567 quality assurance specialists, at a cost of $295.2 million. Since 1991, the Command has reduced the number of quality assurance specialists about 22 percent from the 1991 total of 7,125. Since 1990, the Command has attempted to convert to process-oriented quality assurance through the In-Plant Quality Evaluation program, and more recently in 1994, by implementing the Process Oriented Contract Administration Services program. Process Oriented Contract Administration Services methodology and teaming concepts are not consistent with, and present problems for, the traditional methods the Command uses to determine personnel levels. Resourcing quality assurance personnel needs is a problem made more difficult by the cultural organizational changes presented by the new program. Our primary audit objectives were to evaluate the Command's policies and procedures for managing quality assurance resources and the bases for determining appropriate personnel levels. Additionally, we were to evaluate compliance with previous audit recommendations and applicable internal controls. We eliminated the announced audit objective to evaluate the success of programs for training quality assurance personnel because of time constraints.
Secretary of Defense William Cohen announced on November 10, 1997 the Defense Reform Initiative (DRI) which essentially outlines a plan to mirror those business practices that American industry has successfully used to become leaner, more flexible and more competitive. The DRI calls for a reduction in DoD infrastructure by means of subjecting the positions of 120,000 civil-service personnel performing non-inherently Governmental functions to the competitive A- 76 process with private firms and other Government agencies during the next five years. The Defense Contract Management Command (DCMC) which provides central contract administration services to DoD customers, has not historically pursued outsourcing as a means to reduce costs. This thesis examines outsourcing through the A-76 process, its advantages, disadvantages and its feasibility, applicability and current use at DCMC.