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"Counselors often refer their clients to particular human-services agencies to deal with specific problems outside their organization's area of expertise. How do they find out which outside agencies can help their clients? What limitations exist? What new helping organizations have been developed and programmed, and what existing programs have been enhanced? What has new legislation funded? This comprehensive and authoritative volume provides the answers human-service professionals need to assist and guide their clients. Written by credentialed practitioners, the book provides detailed explanations and descriptions of the most prominent and beneficial human-service agencies. Also included is information on agency personnel, as well as specific organizational certifications, licensing, and accreditation. This indispensable guide is suitable for use in courses covering the types of human services that exist in every community, and as a follow-up or adjunct to case management courses. It is also an invaluable aid to professional counselors for investigating agencies and/or service(s) for client referral." -- Publisher.
This book is published open access under a CC BY 4.0 licence.The book offers a concise guide for librarians, helping them understand the challenges, processes and technologies involved in managing access to online resources. After an introduction the book presents cases of general authentication and authorisation. It helps readers understand web based authentication and provides the fundamentals of IP address recognition in an easy to understand manner. A special chapter is dedicated to Security Assertion Markup Language (SAML), followed by an overview of the key concepts of OpenID Connect. The book concludes with basic troubleshooting guidelines and recommendations for further assistance. Librarians will benefit from this quick and easy read, which demystifies the technologies used, features real-life scenarios, and explains how to competently employ authentication and access management.
With this handy new guidebook, reference luminary Jo Bell Whitlatch outlines practical methods for evaluating and delivering excellent reference service to the technology-savvy library user of today.
Written as a textbook for LIS students taking reference courses, this fully updated and revised seventh edition of Reference and Information Services: An Introduction also serves as a helpful handbook for practitioners to refamiliarize themselves with particular types and formats of sources and to refresh their knowledge on specific service topics. The first section grounds the rest of the textbook with an overview of the foundations of reference and an introduction to the theories, values, and standards that guide reference service. The second section provides an overview of reference services and techniques for service provision, establishing a foundation of knowledge on reference service and extending ethical and social justice perspectives. The third part offers an overview of the information life cycle and dissemination of information, followed by an in-depth examination of information sources by type as well as by broad subject areas. Finally, the concluding section guides the reader through the process of developing and maintaining their own vision of reference practice. This textbook is essential reading for all preservice and working librarians, particularly those concerned with ethical and social justice perspectives on reference work.