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TRB's Transit Cooperative Research Program (TCRP) Report 80: A Toolkit for Self-Service, Barrier-Free Fare Collection addresses the full range of issues and parameters-including policy and enforcement issues, operational issues, and capital and equipment issues-that an agency must consider in determining the applicability of self-service fare collection systems.
Documents fixed route bus fare collection practices at selected transit agencies. Survey responses about fare policy, fare collection equipment, fare disputes, and fare evasion issues, as well as customer information and the impact of financial assistance are offered.