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IT Service Management (ITSM) is a process-oriented management philosophy focused on providing quality IT services and aligning IT with the goals of the business. ITSM has become increasingly popular in the United States over the past few years, and is expected to become highly prevalent in most businesses in the near future. Although ITSM is process-oriented, companies often employ software tools in order to support or automate portions of these processes. Selecting the right software tool for a certain business and IT environment is crucial, as selecting the wrong tool can carry a heavy cost, both financially and in service quality. This thesis proposes a framework specifically designed to evaluate ITSM software products. By combining relevant aspects of current evaluation methods with an ITSM context, the focused framework will better meet the needs of companies and organizations interested in evaluating IT Service Management software products.
This book covers research into the most important practices in product line organization. Contributors offer experience-based knowledge on the domain and application engineering, the modeling and management of variability, and the design and use of tools to support the management of product line-related knowledge.
This book gathers the proceedings of the 9th International Conference on Computational Science and Technology (ICCST 2022), held in Johor Bahru, Malaysia, on August 27–28, 2022. The respective contributions offer practitioners and researchers a range of new computational techniques and solutions, identify emerging issues, and outline future research directions, while also showing them how to apply the latest large-scale, high-performance computational methods.
Increasingly, information technology governance is being considered an integral part of corporate governance. There has been a rapid increase in awareness and adoption of IT governance as well as the desire to conform to national governance requirements to ensure that IT is aligned with the objectives of the organization. Information Technology Governance and Service Management: Frameworks and Adaptations provides an in-depth view into the critical contribution of IT service management to IT governance, and the strategic and tactical value provided by effective service management. A must-have resource for academics, students, and practitioners in fields affected by IT in organizations, this work gathers authoritative perspectives on the state of research on organizational challenges and benefits in current IT governance frameworks, adoption, and incorporation.
International Conference on Industrial Engineering and Engineering Management is sponsored by Chinese Industrial Engineering Institution, CMES, which is the unique national-level academic society of Industrial Engineering. The conference is held annually as the major event in this area. Being the largest and the most authoritative international academic conference held in China, it supplies an academic platform for the experts and the entrepreneurs in International Industrial Engineering and Management area to exchange their research results. Many experts in various fields from China and foreign countries gather together in the conference to review, exchange, summarize and promote their achievements in Industrial Engineering and Engineering Management fields. Some experts pay special attention to the current situation of the related techniques application in China as well as their future prospect, such as Industry 4.0, Green Product Design, Quality Control and Management, Supply Chain and logistics Management to cater for the purpose of low-carbon, energy-saving and emission-reduction and so on. They also come up with their assumption and outlook about the related techniques' development. The proceedings will offer theatrical methods and technique application cases for experts from college and university, research institution and enterprises who are engaged in theoretical research of Industrial Engineering and Engineering Management and its technique's application in China. As all the papers are feathered by higher level of academic and application value, they also provide research data for foreign scholars who occupy themselves in investigating the enterprises and engineering management of Chinese style.
This book is a collection of papers written by the author on the subject of service. They all have been peer reviewed and written for a diverse variety of reasons. Some papers have been modified to suit a general audience, and others have simply been improved. There are some formatting differences due to the basic requirements of the various venues. The subject matter can be viewed as three separate sections: introductory, foundational, and applicative. The introductory papers are quite simple and give a gentle introduction to what the discipline of service is all about. The foundational papers provide a basis for the study of the concepts and methods of the service discipline. The applicative papers are general in nature so as to provide insight to what does and can go on in the world of service. Papers 1 and 2 fall into the first category. Papers 3, 4, and 5 are in the second category, and the remainder are in the third group. The table of contents is unique in that the entries give an abstract to the respective paper. This is an aid to a selection and gives a summary of the subject matter. The papers were assembled to support two recent books on the subject of service.
Complete proceedings of the 5th International Conference on IS Management and Evaluation - Shaanxi, China Published by Academic Conferences and Publishing International Limited
This book constitutes the refereed proceedings of the 14th International Conference on Software Process Improvement and Capability Determination, SPICE 2014, held in Vilnius, Lithuania, in November 2014. The 21 revised full papers presented together with 6 short papers were carefully reviewed and selected from 49 submissions. The papers are organized in topical sections on developing process models for assessment; software process and models; software models and product lines; assessment; agile processes; processes improvement and VSE.
This volume constitutes the refereed proceedings of two workshops: the International Cross-Domain Conference and Workshop on Availability, Reliability and Security, CD-ARES 2014, and the 4th International Workshop on Security and Cognitive Informatics for Homeland Defense, SeCIHD 2014, co-located with the International Conference on Availability, Reliability and Security, ARES 2014, held in Fribourg, Switzerland, in September 2014. The 23 revised full papers presented were carefully reviewed and selected from numerous submissions. The papers deal with knowledge management, software security, mobile and social computing, enterprise information systems, homeland security and information processing.