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Consumer Satisfaction in Medical Practice will equip physicians and other decision makers in health care with the necessary tools to meet the growing demand for customers’satisfaction in medical practices. Addressing the deliverance of accurate and affective medical services, this intelligent guide provides you with proven techniques in order to provide competitive prices, convenience, accessibility, and quality outcomes to customers. Consumer Satisfaction in Medical Practice turns the delivery of health care toward the patient. Each recommendation will enable you to provide long-term and cost-effective benefits for customers and your company. Exposing common myths about medical practice, this knowledgeable book offers you a patient’s perspective on the services they need and request to help you offer your customers the appropriate services. From Consumer Satisfaction in Medical Practice, you will be able to give customers the medical services they want with the help of proven methods and suggestions which include: remembering that office budgets, profits for practitioners, and financial strengths of progressive hospitals and physician service organizations exist to help offer better health services to customers creating a consumers’bill of rights that ensures patients that they are receiving the best possible care for their money, that every patient has a right to their own medical information, and that every patient has a right to express grievances sending out newsletters and announcements of staff changes and changes to office hours to improve physician services to patients incorporating consumer satisfaction in employee and physician performance evaluations and setting standards for consumer satisfaction measuring physician staff and employee satisfaction along with that of the patient and payer to improve provider conditions and consumer satisfaction increasing physician satisfaction by recognition through awards and an incentive systemFeaturing several charts, tables, and suggestion boxes, this guide contains effective steps that you can institute in order to offer excellent care to your customers. Consumer Satisfaction in Medical Practice allows you to expand and improve customer satisfaction for the benefit of your customers and your business.
For today’s health care professional, clinical expertise is not enough—one has to know the market. Even when a facility has its own marketing department, practitioners are regularly called on for their input. Health Services Marketing: A Practitioner’s Guide clearly and succinctly explains the range of marketing activities and techniques, from promotions to pricing, so any health professional can learn to navigate this bewildering but increasingly important aspect of healthcare. Richard Thomas’ step-by-step guide for developing a marketing plan and carrying out a successful campaign offers a hands-on approach to proven methods for staying a step ahead of the healthcare marketing game: The health industry as seen from the marketing perspective. Healthcare products, and the consumers who need them. What marketing can (and can’t) do for a medical practice. Demographics and beyond: how social marketing works. Where your marketing dollar goes: staying on budget. Market positioning: knowing the competition, building the strategy. Evaluating a marketing plan’s effectiveness. Plus dozens of forms, checklists, and questionnaires to simplify the process. Useful to practitioners and administrators alike, and equally suited to the for-profit as to the non-profit organization, Health Services Marketing gives the reader valuable tools to reach out to consumers and build lasting relationships.
You can reduce insurance premiums and lower your medical expenses. Millions of Americans benefit from this advice and now you can too! See the doctors you want to see! Health insurance should protect you against financial ruin, not cause it! The trick to choosing the right plan for your family is to do some homework first. Like a"friend in the business" this book outlines the things the insurance company's don't want you to know, that will save you thousands of dollars. You can keep your money in your wallet and put money in the bank! Don't let the monster eat your health care dollars. "Who knew a book about insurance would be a page turner?" Dr. B. Orange, MD "You are the Suzie Orman of Health Insurance." Robert Foster, Bridgewater Marble and Granite "An invaluable resource I go back to again and again." M. Hanhart, Business Coach " I never met anyone who worked so hard to talk me out of spending money." N. Lordi, Nalpro Business Solutions
A unique consumer resource for understanding mental health treatment With over 250 models of counseling and psychotherapy currently used to treat emotional problems and serious mental illness, figuring out where to look for the right services can be a daunting task. A Consumer’s Guide to Mental Health Services offers pragmatic solutions for those considering or already beginning treatment. It helps you to make important decisions regarding whether seeing a psychiatrist, a social worker, a counselor, or a psychologist is best for your particular needs. It also explores health insurance and coverage of treatment as well as how long it may take for you to begin feeling like yourself again. This valuable text looks at the intricacies of the mental health care system and provides a helpful summary that is both accessible and useful. If you’ve ever tried to find help for a major life transition, depression, or anxiety and have been overwhelmed by the options for mental health treatment, you are not alone. A Consumer’s Guide to Mental Health Services is a unique text that breaks down the vast array of service options with a critical eye so consumers can get the vital information they need in a straightforward and accessible way. This comprehensive text even includes a Questions to Ask section that will help you find the right clinician to fit your exact needs. Some of the topics A Consumer’s Guide to Mental Health Services covers in detail are: causes of mental health problems the three main models of mental health how clinicians who use the different models view mental health types of providers available and the different services they offer talk therapies and medications ethical codes of all professions consumers’ rights the insurance industry, its history and current role matching treatment to the problem alternatives to therapy and much more! A Consumer’s Guide to Mental Health Services is a valuable and practical resource for anyone considering or beginning mental health treatment or their family and friends. It is also a useful addition for educators or students working through introductory courses in all of the major mental health fields.
Medicare beneficiaries are rapidly moving into managed care, as attempts to restrain the growth of this costly entitlement program progress. However, advocates for patients question whether the necessary information and structures are in place to enable Medicare consumers to select wisely among private-sector managed care options. Improving the Medicare Market examines how to give Medicare beneficiaries the same choice of health plan options enjoyed in the private sectorâ€"yet protect them as consumers and patients. This book recommends approaches to ensuring accountability and informed purchasing for Medicare beneficiaries in an environment of broader choice and managed careâ€"how the government should evaluate and approve plans, what role the traditional Medicare program should play, how to help to elderly understand their options, and many other practical matters. The committee discusses the information requirements of Medicare beneficiaries and explores in detail how best to respond to their special needs. And it examines the procedures that should be developed to provide the necessary protections for the elderly in a managed care system.
Entering its 6th edition, Physician Assistant: A Guide to Clinical Practice is the only text that covers all aspects of the physician assistant profession, the PA curriculum, and the PA's role in clinical practice. It is designed as a highly visual and practical resource to be used across the spectrum of lifelong learning, enabling students and practicing PAs to thrive in a rapidly changing health care system. - Teaches how to prepare for each core clinical rotation and common electives, as well as how to work with atypical patient populations such as homeless patients and patients with disabilities. - A succinct, bulleted writing style; convenient tables; practical case studies; and clinical application questions throughout enable you to master key concepts and clinical applications. - Helps you master all the core competencies needed for certification or recertification. - Addresses all six Physician Assistant Competencies, as well as providing guidance for the newly graduated PA entering practice. - Includes quick-use resources, such as objectives and key points sections for each chapter, tip boxes with useful advice, abundant tables and images, and 134 updated case studies. - Features chapters for the 7 core clinical rotations and 5 common electives, with key guidance on how to prepare effectively and what to expect. - Provides updated health policy information, expanded information about international programs, cultural competencies, and pearls and pitfalls on working internationally as a PA. - Outlines the basic principles of Interprofessional Education – an important new trend in medical education nationally. - New chapters cover: Maximizing Your Education, Future of the Profession, Principles of PA Education, Managing Stress and Burnout, and many other topics. - Expert Consult eBook version included with purchase. This enhanced eBook experience allows you to search all of the text, figures, images, and references from the book on a variety of devices.