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Includes learning objectives, facilitator guidance, and reproducible materials. Training objectives: illustrate how cultural differences may impact behavior; increase awareness of the impact of culture; demonstrate skills for managing a culturally diverse workplace; address issues of gender in the workplace. Includes: icebreakers; participative exercises; role-plays; etc. Each 15 to 45 minutes.
This collection of activities, self-assessments, and exercises is especially useful as a resource to introduce the issue of conflict and its resolution as a part of workshops on management, leadership, communication, negotiation and diversity. The book is fully reproducible and flexibly organized in two sections. Part One includes twenty-five interactive group learning activities to explore conflict and provide practice in skills that help to resolve it. Part Two consists of twenty-five individualized exercises and assessments that are ideal for pre-work prior to group training sessions, or they can be distributed to participants for their own self-development. All of the activities and assessments are reproducible and include participant materials and notes for the instructor Selected Contents Part One: Group Workshop Activities: Two Responses to Conflict: Fight or Flight; How Can We Both Win? A Quick Demonstration; Individual Conflict Styles: A Zoological Approach; Approaches to Conflict: Role Play Demonstration; When Conflict Creates Stress, Don't Just Stand There...; Introduction to Listening: A Self Inventory; Red Flags; Benefits and Barriers: Exploring Third Party Intervention; Mismatched? Are You Reading the Non-Verbal Cues?; Constructive or Destructive Conflict: Lessons to be Learned; Gaining a Different Perspective; Assumptions: Who Needs 'Em?; Portrait of a Peacemaker; What Kind of Question is That?; Third-Party Mediation; Formulating Clear Agreements Part Two: Individualized Exercises and Assessments: Self-Assessment in Dealing with Differences; Analyzing A Conflict: Is It Worth Getting Into?; In the Heat of the Moment; How to Deal with Hot Buttons; Resolving a Conflict through Planning; Mediation: Test Your Knowledge; First Thoughts About Others: Perception IQ Quiz; Uncovering the Hidden Agenda; Your Turn: A Non-Judgmental Exercise; Supportive Listening: What's Your Score?; Escalate vs. Acknowledge: The Choice is Yours; Eight Different Points of View
The Diversity Training Activity Book addresses such fundamental issues as change, communication, gender at work, and conflict resolution. Filled with activities, role playing exercises, sample icebreakers, and case studies, this book will help all employees create a more harmonious, open workplace no matter what their cultural background.
Organizations committed to diversity issues cannot afford to be without this valuable collection of tools. This comprehensive resource provides valuable insights and directions for exploring your organization's willingness and ability to function effectively in a multicultural environment.
Playing with Purpose shows how a facilitator, coach, manager, people developer or trainer can invent or reinvigorate an artificial learning experience and make it so much more than a game. The authors look at a range of dilemmas, challenges and problems faced by anyone wanting to run memorable training sessions, classes and project meetings and then demonstrate how to get powerful lessons from the simplest of household and office objects and situations. The exercises and ideas outlined provide a focused examination of a range of training aims and outcomes including leadership, teamwork, communications, equality and diversity, feedback and personal effectiveness; as well as general energisers, closers and problems to be solved. Steve Hutchinson and Helen Lawrence believe that seeing their sustainable, creative approach to experiential learning explicitly laid out, will give you the confidence to develop your own solutions.
Gathering some of the best writing on working with diversity, this anthology honors a multiplicity of viewpoints as part of a larger evolutionary shift in expanding the planet's consciousness. Mikhail Gorbachev describes diversity as a key factor in creating a "new civilization"; anthropologist Riane Eisler proposes a partnership approach between men and women; and Suzie Williams offers diversity-based "recipes for synergy".
For worldwide intercultural services, here is one-stop shopping at its best. This easy-to-use guide gives you practical advice to locate, evaluate, purchase, and oversee intercultural services. It describes and provides easy access (including websites and e-mail addresses) to the world's leading intercultural services. These high-impact, productive, and cost-effective service providers are critical to your operation's growth strategy and global success. This handy guide covers the gamut of intercultural services. Whether you are managing a multi-cultural workplace, preparing to enter the global business arena, or are already competing internationally, you'll find valuable, practical insights and information on: * exploring intercultural services * key intercultural concept * cross-border roles and organizations * choosing service providers * working with suppliers * types and qualities of products Based on the author's 30+ years of being a user, purchaser, manager, evaluator, designer, and provider of intercultural services, this book presents a helpful, in-depth review of all you must know to make the right decisions about intercultural services. Clear examples and checklists lead managers step-by-step through virtually all aspects of understanding, assessing, and acquiring intercultural services.
Provides ready-to-use, reproducible support materials for trainers, human resource professionals, and diversity managers. Covers assessing organizations' need for training and coaches trainers on typical questions and conflicts encountered in diversity training. Includes some 80 activities, worksheets, charts, surveys, checklists, sample agendas and overhead transparency masters in the text and on the accompanying disk. Lacks an index. Annotation copyright by Book News, Inc., Portland, OR
An insightful, real-world look at the skills today's global leadership demands Leading Across Borders is the leadership guide for the new business environment. The world's economic center of gravity is shifting at a rapid pace – huge emerging economies have already emerged. As businesses operate in an increasingly global context, the most successful leaders are able to see through the eyes of others and to hear the voices of customers and colleagues from around the world. They build their own personal networks, navigate differences, and work effectively across new borders – both the physical borders between countries and the limits of old leadership paradigms. This book features direct input from people in critical roles around the world, advice based on deep practical experience, and new data that identifies the distinctive challenges of leading in an environment becoming more thoroughly interdependent every day. There is valuable advice for anyone taking on a global leadership role. You'll find strategies and tools for working across cultures, leading inclusively, running a matrix team, innovating, integrating an acquisition, and making tough ethical choices. Each chapter challenges established leadership models and shares hard-won expertise in dealing effectively with a changing reality that includes both fast-growth and slow-growth markets. You will learn how to serve more numerous stakeholders and to achieve your goals in a complex organizational structure without having direct lines of authority. This insightful guide helps you work more effectively at the self, team, and organizational levels, so you can get things done and grow your business. The increasing importance of China, India, Brazil, Indonesia, Turkey, and other developing economies has opened the world of business leadership far beyond our own borders. This book gives you a framework for coordinating it all, and being the leader your organization needs. Operate insightfully at the personal level in order to better lead others Shape, motivate, and drive your global team to exceptional performance Navigate differences in culture, language, economics, and more Exercise your vision, influence, and expertise to lead your organization forward The trend toward global leadership has emerged full-blown amidst the rising global economy. Today's leadership must understand how to work effectively and efficiently across a variety of contexts. Leading Across Borders provides a roadmap to the new leadership paradigm, helping you expand your own skillset and create forward momentum.