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For decades, this book has served as a guide to organizations that document their continuous improvement efforts using Baldrige Award-type management systems. Readers will learn what each area of the system means for organizations and how the synergy between process-oriented parts—leadership; strategy; customers; measurement, analysis, and knowledge management; workforce; and operations—can lead to excellent performance results. This book provides a valuable, step-by-step approach to help identify and put in place properly focused continuous improvement systems. Seven types of information are provided in this book for each of the Items in Categories 1 through 7 of the 2021–2022 Baldrige Framework and Performance Excellence Criteria: 1. The actual language of each Item, including Notes 2. A plain-English explanation of the requirements and rationale for each Item 3. A table showing the similar requirements of the Criteria 4. A summary of the requirements of each Item in flowchart form 5. The key linkages between each Item and other Items 6. An explanation of some potential adverse consequences 7. Examples of effective practices Features of this edition include: A stakeholder matrix table of contents that identifies relevant material within the book for key stakeholder groups: senior leaders, examiners, performance excellence initiative leaders, application writers, and program administrators Tables for each Criteria Item showing the similar expectations of the Criteria award (and award program administrators) presented only once at the scoring level where the expectation first appears to help examiners determine at what level an expectation belongs Online resources, including scoring calibration guides for education, healthcare, and business/nonprofit/government organizations, a guide to self-assessment of organizations and management systems, and a guide to the alignment of Baldrige, Six Sigma, Lean, and Balanced Scorecard A new crosswalk between Baldrige and ISO standards and a set of global performance excellence best practices Information on other award programs throughout the world such as the European Foundation for Quality Management (EFQM), which has undergone significant changes in the 2020 model, and the China Association for Quality
Will help org. respond to the diverse needs of students, the need for enhanced curriculum and educ. delivery methods, changing regulatory require., demanding accreditation require., and the growing role of the Internet. Whether your org. is small or large, is involved in K-12 or higher educ., or has one facility or multiple sites, these Criteria provide a valuable framework that can help you plan in an uncertain environment. Use the Criteria to assess performance on a range of key indicators: student learning, student and stakeholder satisfaction, educ. design and delivery, financial, faculty and staff development and well-being, and operations. Can help you align resources; improve commun., productivity, and effectiveness; and achieve strategic goals. Illus.
Discover new strategies for maximizing performance and profit across your organization through the concept of operational excellence. Companies must learn that you cannot fire and budget-slice your way to sustainable growth. Our world is too complex, too interconnected, and technology too quick-evolving for organizations to achieve dramatic results simply by eliminating waste and increasing standardization. Maybe these methods worked before--occasionally--but not anymore. Redefining Operational Excellence boldly claims that the old ways of hunkering down and refocusing the business strategies are no longer viable. Operational excellence is about a mindset, and a company culture that questions current models and focuses not on slashing and subtracting but on adding value, making improvements, and increasing speed. This groundbreaking guide covers it all--processes, people, and operations--and shares specific strategies to: Drive innovation and collaboration Engage customers Attract and retain top people Align strategy and execution Optimize speed Operational excellence is about finding money and performance boosts in hidden areas businesses don't normally look. With this indispensable, all-encompassing resource, you’ll discover where!
Master the fundamentals of SPSS with this newly updated and instructive resource The newly and thoroughly revised Second Edition of SPSS Essentials delivers a comprehensive guide for students in the social sciences who wish to learn how to use the Statistical Package for the Social Sciences (SPSS) for the effective collection, management, and analysis of data. The accomplished researchers and authors provide readers with the practical nuts and bolts of SPSS usage and data entry, with a particular emphasis on managing and manipulating data. The book offers an introduction to SPSS, how to navigate it, and a discussion of how to understand the data the reader is working with. It also covers inferential statistics, including topics like hypothesis testing, one-sample Z-testing, T-testing, ANOVAs, correlations, and regression. Five unique appendices round out the text, providing readers with discussions of dealing with real-world data, troubleshooting, advanced data manipulations, and new workbook activities. SPSS Essentials offers a wide variety of features, including: A revised chapter order, designed to match the pacing and content of typical undergraduate statistics classes An explanation of when particular inferential statistics are appropriate for use, given the nature of the data being worked with Additional material on understanding your data sample, including discussions of SPSS output and how to find the most relevant information A companion website offering additional problem sets, complete with answers Perfect for undergraduate students of the social sciences who are just getting started with SPSS, SPSS Essentials also belongs on the bookshelves of advanced placement high school students and practitioners in social science who want to brush up on the fundamentals of this powerful and flexible software package.
An instructor's manual and a set of PowerPoint transparencies are available to supplement the text.