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Part of the Training Games series, this collection of activities is designed to promote structured workplace learning. Aimed at both the new and the experienced trainer, it presents a range of learning exercises that can be used in individual or team-training programs. It is suitable for trainers, facilitators, supervisors, and consultants.
More and more adults participate as employees in games at work and in public and voluntary organizations. Power at play covers the intricate linkages between pedagogy, play and power. It shows how power today suspends itself through play and analyzes organized play as a symptom of more radical changes of the exercise of power in work and society.
Customer Service Intelligence uses a wide range of management and educational theories to provide different approaches that can be incorporated as part of the customer service trainer's toolkit. Concepts such as: - emotional intelligence - behaviour modification - role modelling - dimensions of procedure and conviviality - expectancy theory - socio-cultural concepts of (service) community - customer service as dynamic 'object' in activity theory - Zen mindfulness all form the basis of training design in different contexts. Some trainers are dealing with new employees in fast food environments, others are retraining engineers in customer service provision as part of a strategic marketing initiative. This book enables the trainer to review the context for training and select the most appropriate approach to take. The training design is thus carefully thought through for maximum impact on the audience. Professionalism in customer service training is essential for the growth of many industries. This complex and challenging task is assisted by these perspectives, recommendations and case studies.
101 Learning and Development Tools is your practical guide to all the most up-to-date training techniques, organized around the classic learning and development cycle. Whether you need a quick, ready solution or some guidance on where to go for in-depth information, this is your essential reference guide. It picks up from where you are in the process of managing learning, and helps you place it in a broader context. Each chapter is a mini guide to each tool with: a description of the tool analysis resources needed cost implications cross-references to help you identify alternative or related tools for further study or investigation 101 Learning and Development Tools is the indispensable, all-in-one-volume reference book for both professionals in the field and students learning about the subject.
InGames Trainers Play Outdoors, best-selling training author Gary Kroehnert presents a collection of 75 new and classic exercise, simulations and activities conducted outside the traditional 'classroom' environment. All are tried and tested, and all are deigned to bring a breath of fresh air to your training program. In the world of workplace learning, outdoor training offers the immediate benefit of improving trust and team awareness, as well as increasing individual self-confidence and self-esteem. When incorporated into an effective training program. These low-to-medium-risk activities lead to higher team productivity, lower turnover rates and a more enjoyable work environment. Games Trainers Play Outdoorscan be incorporated into a wide range of training environments-from an ongoing professional development program for seasoned executives to the special challenges of transition management during re-organisation. For trainers and facilitators, it's the ideal source of outdoor activities designed to: Improve cooperation and teamwork Develop problem-solving, decision-making and communication skills Build confidence in training groups, work groups and individuals Other best-selling books from Gary Kroehnert published by McGraw-Hill: Basic Training for Trainers 3/E 103 Additional Training Games 102 Extra Training Games 101 Training Games Basic Presentation Skills Taming Time
Learning in Organizations: An Evidence-Based Approach examines the variety of systematic approaches and strategies for learning and development used in the workplace through the implementation of formal training, guided instruction, developmental job experiences, and self-directed learning. The hallmark of Learning in Organizations is an emphasis on research evidence of what is and is not known about learning and learning strategies and the translation of that evidence to guide best practices in workplace learning and development. The book features evidence on learning principles, new learning technologies, and strategies for developing individual, team, and leadership capabilities. The content of the chapters is enhanced by the inclusion of key learning goals for each chapter, case studies, chapter summaries, best practice recommendations, and a hands-on project for use in the classroom. Learning in Organizations provides researchers with a detailed investigation of learning practices to help drive future research. For learning practitioners, research evidence is translated into best practices that can be applied to enhance workplace learning and development. For undergraduate and graduate students, the book provides an up-to-date review of the key concepts and ways of thinking about and studying learning in the workplace.
Annotation 101 of the best games from master trainier Bob Pike and the Creative Training Techniques newsletter. These classroom-tested games, activities, and exercises add spark and energy to your training sessions - and help your participant2s learn without even knowing it. Games and Activities cover topics such as: Openers and icebreakers Communication exercises Team-building activities Review and topic reinforcers ... and more!
The mind-set that has dominated the history of computer game playing relies on straightforward exploitation of the available computing power. The fact that a machine can explore millions of variations sooner than the sluggish human can wink an eye has inspired hopes that the mystery of intelligence can be cracked, or at least side-stepped, by sheer force. Decades of the steadily growing strength of computer programs have attested to the soundness of this approach. It is clear that deeper understanding can cut the amount of necessary calculations by orders of magnitude. The papers collected in this volume describe how to instill learning skills in game playing machines. The reader is asked to keep in mind that this is not just about games -- the possibility that the discussed techniques will be used in control systems and in decision support always looms in the background.
Aimed at both the new and the experienced trainer, 103 Additional Training Games presents a fresh range of inspired learning exercises that can be used in individual or team-training programs. *Game categories include: *Icebreaker *Team building *Communication *Facilitator/presentation skills *Mid-course energiser *Problem solving *Learning *Perception *Evaluation *Self-management
Just got a Nintendo Wii game console? Thinking about one? Wii offers video games, exercise tools, the opportunity to create a cool Mii character, and lot of other entertainment options. Wii For Dummies shows you how to get the most from this fun family game system. This book shows you how to get physical with Wii Sports, turn game time into family time, make exercise fun with Wii Fit, and discover Wii’s hidden talents, like displaying photos and browsing the Web. You’ll learn how to: Hook up the Wii to your TV, home entertainment setup, or high-speed Internet connection Get familiar with Wii’s unique controllers and learn to use the Nunchuk, Balance Board, Wheel, and Zapper Explore the Wii Channels where you can shop for new games, play games online, check the news, and even watch videos Create Mii avatars you can share, enter in contests, and use in games Learn to use your whole body as a controller and get fit while you play Identify the best games for parties, family events, nostalgia buffs, and even non-gamers Build your skill at Wii tennis, golf, baseball, bowling, and boxing Use the Wii Message Board and full-featured Web browser With tips on choosing games, hot Wii Web sites, how to enjoy photos and slideshows on your Wii, and ways to prevent damage to (and from) Wii remotes, Wii For Dummies makes your new high-tech toy more fun than ever.