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"Award-Winning Customer Service" offers scores of quick tips for readers looking to improve and then maintain their company's level of customer service. The book is filled with practical advice on planning and goal-setting, effective communication, leadership, and other topics.
Hugh Williams offers a personal approach to simple ways in which a small business can win over customers and grow, without working that much harder.
Bestselling authority on eBay Dennis L. Prince shows anybody how to make a king's ransom in sales In 101 Ways to Boost Your Fortune on eBay, eBay guru Dennis Prince offers 101 proven strategies to help you become the star of your own eBay success story. Prince covers all the hot topics online you need to know through a series of concise "Fortune Boosters" -- no-nonsense articles packed with fast facts and ready-to-apply strategies. He explains everything from increasing your profits -- even when eBay increases its user fees -- to using eBay's Meta-Data to determine what products to sell and increase sales.
Business growth requires more than a business plan and a dream. You must utilize many tools and techniques to take your company to the next level. This book presents practical strategies that you can leverage based on your business-growth goals and the distinct needs of your company. In four sections--Leverage, Execute, Accelerate, and Prosper--you will learn how to: develop a business-growth action plan; automate your business; locate business capital; identify powerful marketing strategies; harness the power of the Internet; attract the media and gain valuable exposure; boost profits by innovating; and protect your time so you can enjoy your life.--From publisher description.
101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimately your company. It is vital that your employees develop service strategies to create a positive image, communicate effectively, and build customer rapport to support the underlying values and beliefs of your organization.
Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units).
In such a challenging workforce climate, "career enhancement" means many different things: procuring that first job, keeping an existing position, returning to the workforce after a long hiatus, riding the waves of unemployment, starting an entrepreneurial venture... We are fortunate to have so many collaborative authors to share expertise, impart wisdom and entertain us with relative anecdotes. In 101 Great Ways to Enhance Your Career, we have compiled a thoughtful collection of 101 unique chapters from some of the industry's leading experts. Our experts are varied with impressive backgrounds and credentials from previously published authors and television personalities to coaches, business owners and heads of associations. They are all stellar educators who have shared information on topics that are personally relevant and hope to inspire and motivate their readers. Our mission in bringing to you 101 Great Ways to Enhance Your Career, is that you will find chapters that speak to you on a personal level and can use what you find to enhance your career or someone else's. What Can You Learn From this Book? - You can find your passion and relaunch your career. - You can network effectively and secure your next position. - You can create a fabulous r sum and sell yourself in a difficult job-market. - You can identify and act upon opportunities for change. - You can fuel your own success. - You can learn the most effective job search strategies. And so much more! Whether you are seeking answers for yourself or working with a client on career objectives, this book offers solutions, suggestions, advice and support on a wide range of topics including: retirement, business development, career branding, difficult work environments, effective communication, goals, job hunting, leadership r sum strategies and telephone interviews. This book is a perfect tool for anyone who is looking to start a career, get ahead in their current position, returning to the workforce, starting their own business or in a role that assists others with career development.
With forty well structured and easy to follow topics to choose from, each workbook has a wide range of case studies, questions and activities to meet both an individual or organization's training needs. Whether studying for an ILM qualification or looking to enhance the skills of your employees, Super Series provides essential solutions, frameworks and techniques to support management and leadership development.
With forty well structured and easy to follow topics to choose from, each workbook has a wide range of case studies, questions and activities to meet both an individual or organization's training needs. Whether studying for an ILM qualification or looking to enhance the skills of your employees, Super Series provides essential solutions, frameworks and techniques to support management and leadership development. * Developed by the ILM to support their Level 3 Introductory Certificate and Certificate in First Line Management * Well-structured and easy to follow * Fully revised and updated